Skills
Client Relationship Management: 8+ years' experience resolving complex customer escalations and maintaining high service satisfaction.
Operational Flow & Safety: Expert in daily operational workflows and floor coordination, ensuring full compliance with health, safety, and hygiene regulations.
Team Leadership: Proven ability to mentor and train teams of 15+ members on service standards and problem-solving.
Administrative & Technical: Proficient in data entry, sales reporting, and advanced Microsoft Excel (VLOOKUP, Pivot Tables).
About
"Recently qualified Level 3 Personal Trainer (CIMSPA Accredited) transitioning from an 8-year career in high-volume hospitality management. I am currently seeking an employed Personal Training position in the Stirling/Glasgow area. I have a proven track record in operational coordination and premium client service. Having managed daily workflows for over 150+ covers at Gaucho and Steak and Company, I bring a high level of professionalism, safety-consciousness, and business acumen to the gym floor. Currently advancing my expertise with Level 4 certifications in Nutrition and Obesity Management.
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