Anonymous

Experienced SaaS & Customer Service Trainer | Empowering People to Succeed in Their Roles

Milton Keynes

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Details

Add any other roles you would like to be found for: Human Resources Trainer

Add any other subjects you would like to teach: Modern Languages - Arabic

Skills

CORE COMPETENCIES Digital & Technical Skills
• Digital Archiving · Metadata Standards · CMS Management
• CRM & SaaS: Salesforce, Zendesk, JIRA
• Microsoft Office Suite · Photoshop · QuarkXPress · Publisher
• Content Management · Metadata Correction · Digital Workflow Management
• Subtitle Editing · Timecoding · Dialogue Transcription · SRT/VTT Formatting · Audiovisual Localisation
Operations & Project Skills
• Project Coordination · PMO Support
• Operations Management · Workflow Optimisation
• International Logistics · Shipping Documentation
• Data Analysis · Operational Reporting
• B2B Account Management · Client Onboarding
Communication & Creative Skills
• Translation (Arabic > < English)
• Editorial Review · Proofreading · Content Creation
• Cross-Cultural Communication
• Digital Marketing · Website & Shopify Management

About

A confident and engaging training professional with experience delivering system and process training to diverse teams and clients. Skilled in developing training materials, leading group and 1-to-1 sessions, and helping individuals build confidence in new tools and procedures. Strong background in customer-service environments using SaaS and CRM platforms, with excellent communication skills and attention to detail. Passionate about supporting people to succeed, identifying development needs, and continuously improving training delivery.