Anonymous

Details

Skills

I bring a strong blend of educational expertise and industry experience, with transferable skills that span advanced technical training, curriculum design, assessment, and luxury spa operations. My background as a lecturer and IQA has equipped me with the ability to deliver clear, structured, and engaging training while maintaining rigorous standards, consistency, and compliance. I excel at breaking down complex treatment protocols, anatomy and physiology concepts, and holistic techniques into accessible, confidence-building learning experiences. From the industry side, my experience in luxury spa management, therapist development, and guest journey refinement allows me to bring real-world operational insight into every training session. I am skilled at coaching therapists to elevate technique, product knowledge, consultation skills, and overall service quality, ensuring they meet the expectations of high-end wellness environments. With strong communication, mentoring, and quality assurance capabilities, I bridge the gap between education and industry transferring best practices, enhancing performance, and supporting teams to deliver authentic, high-level treatments and guest experiences.

About

With over 15 years of experience across luxury spas, holistic therapy environments, and advanced education settings, I have developed a strong foundation as an educator, trainer, and quality assurance specialist. My career includes roles as Lecturer, Lead Internal Quality Assurer (IQA), Curriculum Designer, Spa Manager, and Holistic Spa Owner, allowing me to blend hands-on technical expertise with structured academic leadership. I have designed and delivered full curriculum frameworks, launched new beauty and complementary therapy programmes, and consistently mentored both learners and experienced therapists to elevate their practical skills, theoretical knowledge, and professional standards. Recognised by OFSTED for excellence in teaching and curriculum delivery, I have also led multi-centre quality assurance processes, ensuring compliance, consistency, and best practice across departments. In luxury spa environments, I have delivered in-house therapist training focused on treatment protocol accuracy, guest experience excellence, consultation skills, and product knowledge. Passionate about holistic wellness, aromatherapy, and advanced bodywork, I take pride in translating complex techniques into engaging, structured, and inspiring training that maintains authenticity and elevates overall performance.