Skills
Excellent customer service and communication skills
• Calm and professional approach when handling challenging situations
• Strong focus on passenger safety, punctuality, and service standards
• Teamwork and collaboration with colleagues across departments
• Attention to detail and accuracy when following procedures
• Confident in cash handling and completing reports correctly
• Ability to adapt quickly to new environments and changing priorities
• Problem-solving and quick decision-making under pressure
• Reliable, punctual, and organised in all areas of work
• Awareness of health & safety and safeguarding responsibilities
About
I am a motivated and reliable individual with strong communication, customer service, and organisational skills developed through both educational and public-facing roles. My experience as a Teaching Assistant has strengthened my ability to stay calm under pressure, prioritise safety, and support people with different needs — skills that translate well to managing passengers and ensuring smooth train operations. I am confident handling responsibility, working both independently and as part of a team, and maintaining professionalism in fast-paced environments. Through my customer-focused volunteer and work experience, I’ve learned the importance of clear communication, attention to detail, and creating positive experiences for others — all essential qualities for a Train Manager.
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