Anonymous

Skills

Numerate and Literate.
• IT literacy; familiar with Microsoft Word, PowerPoint, Excel and spreadsheets.
• Customer service skills – understand a customer focused approach, good verbal and non-verbal communications skills and an
ability to communicate clearly and effectively to different audiences.
• Leadership skills; organise and motivate others to reach a shared goal, supportive and inclusive to staff with an interest in their wellbeing.
• Understanding the importance of organisation and time management to reach goals and targets; the ability to prioritise and manage schedule.
• Performance management of subordinate staff.
• Financial knowledge including budget writing and forecasting; meeting or exceeding targets including sales; experience handling budgets and ensuring delivery of services within agreed resources.
• Excellent decision making and problem solving.
• Full clean driving license held.

About

Currently, I serve as Senior Programme Director, overseeing 17 sites across London,
including four for which I act as Account Manager. This role builds on my long-standing
position as Regional Manager for Barclays Nuffield Health sites, where I manage a UKwide portfolio including Canary Wharf, Northampton, Knutsford, and Glasgow. Across
both roles, I lead a combined team of over 120 staff, including 41 direct reports, and am
responsible for operational excellence, financial performance, HR and recruitment,
and customer experience.
Key achievements include:
• Delivering an annual EBITDA contribution of approximately £400k, consistently
exceeding budget forecasts (currently £150k ahead YTD).
• Successfully integrating GP services into key sites, enhancing service offerings
and member value.
• Conducting biannual operational audits to ensure compliance, safety, and
service quality across all locations.
• Building strong stakeholder relationships with clients such as Barclays and ISS
Facility Management, as well as internal senior leadership.
I am passionate about driving performance through people, fostering high-performing
teams, and delivering exceptional customer experiences. I am now seeking a new
challenge where I can leverage my operational expertise, strategic thinking, and
leadership capabilities to make a meaningful impact.