Anonymous

Skills

• Service & Delivery: ITIL‑style workflows, incident/request/problem, SLAs, change control, knowledge base, documentation, stakeholder updates.
• Projects: scoping, plans & RAID logs, vendor coordination, cutover & rollback, post‑implementation review.
• Platforms & Tools: Microsoft 365/Entra ID, Teams/SharePoint, Windows & macOS, Intune (familiar), Jamf, basic networking (DNS/DHCP/VLANs), endpoint security/EDR, RDP.
• Training & Coaching: apprenticeship progress reviews, SMART targets, ILPs/KSB awareness, EPA prep, lesson planning, workshop design, e‑learning, train‑the‑trainer, GROW model, differentiation & UDL, APTEM LMS.
• Education & Compliance: Safeguarding/Prevent awareness, Ofsted EIF familiarity, simple learning assessments and feedback loops.

About

People‑centred IT leader and trainer with 14+ years across UK schools, colleges and SMEs. I run reliable service desks and deliver pragmatic IT projects—while coaching apprentices and teaching adults so tools become everyday habits. Comfortable switching between hands‑on support, stakeholder comms and live teaching (online/in‑person). I make tech simple and measurable: better SLAs, clearer knowledge bases, visible adoption.