Details
Skills
Cloud & Infrastructure Microsoft Azure (IaaS, PaaS, SaaS) Azure Active Directory (AAD) & AD Connect Azure Intune Deployment & Endpoint Management Virtual Machines (VM) Management & Optimization Cloud Migration & Cost Optimization SQL Server Administration & Support Microsoft 365 & Exchange Online IT Support & Systems 1st & 2nd Line Technical Support Helpdesk & Incident Management (ITIL/ITSM) Change Management (CAB Requests) Network Configuration & Troubleshooting (LAN/WAN, Access Points) Hardware & Software Support System Onboarding & User Account Management Security & Compliance Identity & Access Management (IAM) Endpoint Security & Policy Enforcement GDPR & ISO 27001 Awareness Risk Mitigation & Business Continuity Tools & Technologies Microsoft Azure Portal PowerShell Scripting (basic to intermediate) Microsoft Endpoint Manager (MEM) ServiceNow & Ticketing Systems Monitoring & Reporting Tools Professional & Transferable Skills Technical Analysis & Problem-Solving Clear Communication & Client Support Adaptability & Continuous Learning Collaboration Across Teams (1st, 2nd, and 3rd Line) Critical Thinking & Innovation Excellent Work Ethic Certifications Microsoft Azure Fundamentals (AZ-900) CompTIA A+ Currently pursuing: Microsoft Azure Administrator (AZ-104)
About
2nd Line cloud support engineer looking to grow and develop skills into the cloud engineering sector. Currently holding 2 years experience using azure. Gained AZ-900 Cert Working on AZ-104
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