Skills
Excellent verbal and written communication
• Empathy and active listening
• Building rapport with diverse individuals
• Conflict resolution and de-escalation
Organizational & Administrative Skills
• Record keeping and data entry
• Case management and reporting
• Time management and prioritization
• Attention to detail
Technical & Professional Skills
• Proficient in Microsoft Office Suite (Word, Excel, Outlook)
About
My background in Education Studies and Special Educational Needs, combined with hands-on experience as a Teaching Assistant, Care Assistant, and NHS Test and Trace Call Handler, has equipped me with strong communication, problem-solving, and interpersonal skills. I am experienced in supporting diverse individuals, handling sensitive information, and providing tailored assistance to meet individual needs. Highly organized, proactive, and proficient in Microsoft Office and record-keeping, I am eager to contribute to your team and help ensure residents have access to safe, secure, and well-maintained environments
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