Anonymous
Details
Skills
Business Process Training, CX & Learner Journey Design, Onboarding Programmes, Team Development, Workflow Optimisation, Digital Learning, Stakeholder Engagement, Service Design, Learning Tech (LMS, CRM), KPI Reporting, Soft Skills Facilitation, Fast Onboarding, Calm Under Pressure
About
Experienced CX & Operations Consultant with a strong background in training, onboarding, and process optimisation across global organisations. Over 10 years leading team development, customer experience improvements, and workflow automation including roles in luxury retail, healthcare, and digital services. Known for delivering high-impact training programmes, aligning cross-functional teams, and reducing friction in service delivery. I have led onboarding for 100+ staff, supported global training rollouts, and driven measurable improvements (e.g. 18% drop in onboarding dropout at Dior). Currently seeking fixed-term or contract roles within education, skills, or learning especially those focused on process improvement, learner experience, and team capability building.