Anonymous

CX & Ops Training Lead | Business Process Consultant | Calm Under Pressure | Fast to Onboard | Open to Contract Roles

Hitchin, Hertfordshire, England, United Kingdom

Details

Add any other roles you would like to be found for: Learning & Development Specialist, Operations Trainer, Onboarding Specialist, Business Process Coach, Customer Experience Lead

Add any other subjects you would like to teach: Customer Experience & Operations Training

Skills

Business Process Training, CX & Learner Journey Design, Onboarding Programmes, Team Development, Workflow Optimisation, Digital Learning, Stakeholder Engagement, Service Design, Learning Tech (LMS, CRM), KPI Reporting, Soft Skills Facilitation, Fast Onboarding, Calm Under Pressure

About

Experienced CX & Operations Consultant with a strong background in training, onboarding, and process optimisation across global organisations. Over 10 years leading team development, customer experience improvements, and workflow automation including roles in luxury retail, healthcare, and digital services. Known for delivering high-impact training programmes, aligning cross-functional teams, and reducing friction in service delivery. I have led onboarding for 100+ staff, supported global training rollouts, and driven measurable improvements (e.g. 18% drop in onboarding dropout at Dior). Currently seeking fixed-term or contract roles within education, skills, or learning especially those focused on process improvement, learner experience, and team capability building.