Anonymous
Details
Skills
• Team and individual Business Coaching
• Talent Management Lifecycle
• Leadership Development & Coaching
• Curriculum Design and Delivery
• Professional Development Pathways
• Early Careers & Apprenticeship Programmes
• Stakeholder & Partner Engagement
• Strategic L&D Design & Delivery
• Learning Needs Analysis (LNA)
• Curriculum Design & Quality Assurance (IQA/EQA)
• Psychometric Tools (MBTI, Belbin, 360)
• Learning Management Systems (Aptem, One File.)
About
Chartered Manager and Level 7 Strategic Leadership professional with over 30 years’ experience designing, developing, delivering and evaluating high-impact learning and development solutions across leadership, customer service, hospitality, operational and vocational environments. Expert in the full learning cycle including training needs analysis, induction and onboarding, curriculum design, blended and digital learning, facilitation, coaching and evaluation.
Proven track record of developing leaders, managers and customer-facing teams through engaging learning solutions that improve capability, performance, engagement, retention and organisational outcomes. Experienced in designing leadership development, management development, customer service and behavioural skills programmes using modern learning technologies, AI-assisted content creation and blended delivery approaches. Recognised for building strong stakeholder relationships, driving continuous improvement and aligning learning initiatives to organisational goals.
CORE CAPABILITIES
• Learning & Development Strategy & Delivery
• Training Needs Analysis, Design, Delivery & Evaluation
• Leadership & Management Development
• Induction, Onboarding & Talent Development
• Customer Service & Operational Training
• Behavioural Skills & Performance Development
• Executive, Leadership & Team Coaching
• Blended, Digital & AI-Assisted Learning Design
• E-Learning & Curriculum Development
• Workshop, Masterclass & Bootcamp Facilitation
• Learning Management Systems (LMS)
• Stakeholder Engagement & Change Management
• Learning Analytics, Quality Assurance & Continuous Improvement