Anonymous

Details

Skills

I have a wide range of skills developed through experience in customer service, sales, and health and social care roles. I am confident in handling high volumes of calls, resolving customer issues with empathy and professionalism, and consistently meeting or exceeding KPI targets. I’m fluent in two languages, which helps me communicate effectively with a diverse range of people. I have strong written and verbal communication skills, and I’m confident using Microsoft Office programs and various internal systems. I adapt quickly to new technologies and environments, and I work well both independently and as part of a team. My ability to remain calm under pressure, understand customer needs, and find creative solutions makes me a strong candidate for any fast-paced, customer-focused role.

About

A motivated and compassionate individual with a Level 3 Extended Diploma in Health and Social Care from Shipley College. I bring a diverse background in customer service, caregiving, and sales, with experience across both face-to-face and remote roles. I am currently seeking a full-time position that allows me to develop my customer service skills, grow within a company, and take advantage of progression opportunities.

I have a bubbly and positive personality, balanced by a strong sense of professionalism in a variety of work settings. My previous roles span across caregiving, retail, and high-pressure call centre environments, where I consistently hit KPIs and delivered high-quality service. I’m quick to learn new systems, thrive in fast-paced environments, and am passionate about supporting customers with empathy, patience, and creative problem-solving.