Skills
Tools: Pega V8, Pega Infinity, Pega Customer Service, SharePoint, Figma, JIRA, Confluence, Adobe Illustrator, MS Visio Business Analysis: Workshop Facilitation, Requirement Gathering, Process Mapping, Gap Analysis, User Story Creation Communication: Strategic Messaging, Executive Briefings, Content Design, Corporate Communications, Technical Writing, Eagle- eyed editing Management: Presentation Skills, Senior Stakeholder Management, Process Management, Leading Cross-Functional Teams, Organisational Skills
About
Experienced Business Analyst with expertise in Pega business process management, requirement gathering, process mapping, gap analysis, and defining business processes to drive operational efficiency. Currently serving as a Senior Business Analyst at Lloyds Banking Group (TCS Project), leading cross-functional teams, managing product roadmaps, and driving business adoption of delivered solutions.
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