Anonymous

Skills

• Talent Sourcing & Retention: I have sourced, screened, designed onboarding processes and development pathways that eliminated turnover by making clear progress opportunities for employees and enhanced engagement.

• Performance Management: Developed solid KPI frameworks and facilitated constructive feedback cycles that worked toward improving effectiveness at both individual and team levels.

• Implementation of L&D: Design and deliver targeted effective training initiatives that close the skills gaps and support succession planning for diverse team structures.

• Employee Relations: Successfully mediated workplace conflicts and sensitive casework management with confidentiality adhered to, and always compliant with employment law.

• HR Administration: Ensured comprehensive individual’s records and documentations were maintained in compliance with data protection requirements.

• Communication: Fluent in three languages with demonstrated ability to effectively interact with executive leadership, while maintaining a clear communication with directors, operational, financial, and marketing teams at all levels. Having to adapt my communication style to audience needs, developed through extensive daily interactions with numerous individuals, has enabled me to improve this skill to the highest level.

About

With a decade of experience leading teams of 12 to 34 people in hospitality settings, enabling me to further improve my skills in hiring and people development, employee relations, and communication. In my roles I’ve mainly implemented initiatives that contributed to company’s growth and success through talent acquisition, developed retention programs that decreased turnover through high-adherence comprehensive training programs that improve team performance, sales and commitment, and decreased overheads costs for sustainable growth.
It isn't just the combinations of leadership experience in different settings alongside currently advancing my studies in level 5 CIPD, I have a history of having created environments where excellence in process underpins employee experiences positively rather than working against them.