Anonymous

Skills

Over six years’ experience of administration and IT training
Competent in Microsoft Office Suite; Word, Excel, Powerpoint, Outlook
Certificates in European Computer Driving License (ECDL) Teaching (PTTLS), and CoffeeCup Web Design
Higher Diploma in IT (2.1)
Meticulous attention to detail with exceptional time management
Effective team member, keen to learn new tasks and skills and willing to take on new challenges

About

High Barnet Good Neighbours Scheme (HBGNS), Assistant volunteer
Apr 2015 – 2020 and 2024 to date
Providing practical support to vulnerable communities in the borough
Supporting neighbours with collection and delivery of weekly shopping/prescriptions

2020- 2024
No volunteering due to covid.

Barnet Food Bank, Assistant volunteer Mar 2014 - 2018
Organising and packing donated food items for clients in Warehouse
Signposting clients to further agencies if further support needs arise

Barnet Winter Shelter, Shelter Assistant Sep 2014 - Mar 2017
Helped prepare and serve food for homeless people at shelter
Updating records for shelter, including attendance, stock recording, registration
Supervisory duties of other volunteers and staff members to ensure efficient running of project

Wood Green Library, IT Trainer/Admin support Mar 2014 - 2015
Preparing teaching materials to provide sustainable programme and resource to be taken home by attendee
Record and updating attendee records using data base
Printing, planning and uploading all session plans
Planning, preparing and researching lessons to ensure that all relevant topics were covered
Developing and delivering programmes of learning activities
Spending contact time with students on an individual or group basis depending on need
Checking and assessing attendees work and giving feedback


Homeless Action in Barnet (HAB), IT Trainer/Admin support Oct 2011 - Apr 2012
Training homeless people in basic IT skills, Microsoft Word, Excel, Powerpoint and Internet
Organised course and lesson plans
Planned exercises and activities to support learning
Identified individual learning needs and provided one-to-one support to meet these
Reporting to management on attendance and session delivery

North Kerry IT, Listowel, Co. Kerry, Administrator.
2003 - 2007

Typing: CV’s, progress reports, training manuals for customers & staff. Organised course and lesson plans
Excel: Databases for customer details, financial calculations.
Customer Service: By telephone, person-to-person, e-mail and post.
Photo-coping, faxing, scanning, filing and on-line booking.

Internet Café and website administrator: Marketing / Internet Research.
PC troubleshooting / Software installation. Microsoft Office Trained. (ECDL) Trainer for Web Design / PC Courses.