Anonymous
Skills
• Being able to work effectively in a team but also able to work well independently;
• Having a friendly and professional manner;
• Having the ability to listen to the customers' needs and act upon to the best of my ability;
• Good communication;
• I would consider myself to be very articulate and creative;
• The ability to maintain composure in high pressure situations;
• Payment processing, cash handling and finance experience;
• Highly organised;
• Flexible and adaptable approach to work;
• Exceptionally quick learner;
• An extensive amount of transferrable skills.
About
Library Assistant, 09/2019 - Current
University of Nottingham
• Greeted all library patrons with smiles and offered assistance with any needs or issues.
• Promoted library's vast services to visitors through active communication.
• Assisted with circulation duties to organise and maintain availability of materials.
• Assisted patrons with network logins and user access to password-protected library resources.
• Kept watchful eye on front desk at all times to encourage protected library environment.
• Supported daily operations with diverse clerical tasks, assisting library personnel to streamline workflows.
• Promoted upcoming events to inform visitors and patrons of book clubs, meetings and story hours.
• Used library and scholarly databases to locate necessary information.
• Retained comprehensive knowledge of library services, materials and equipment to offer best-possible customer care.
• Maintained well-rounded knowledge of automated library systems and reference data to share with patrons and visitors.
• Processed payments for overdue library materials.
• Answered telephone calls to offer information about book availability, extend due dates and field complaints.