Apprenticeship Onboarding and Client Support LeadDescription: This role sits within our Operations Team and the successful candidate will support the team to ensure ongoing client satisfaction and Apprentice Onboarding. The Client Success Support Lead will need to have strong and diligent data analysis skills with good attention to detail.Final date to receive applications: 3 November 2025Department: ConsultingLocation: Home United KingdomWhat You’ll DoTake ownership of monthly client reports for the Client Success Team.Assist the onboarding process by completing the process-driven aspects of the operation.Update systems and produce reports, liaising with the internal Compliance and Onboarding teams as necessary; inform clients of apprentice progress and business updates.Provide timely and pleasant communications to internal staff regarding planned and future opportunities on Work In Progress and Apprentice Approval.Update clients with upcoming apprentices nearing the end of their programme, celebrate achievements, and emphasise the support needed for programme completion.Update the Apprenticeship Service Account to ensure all Apprentices are correctly uploaded and funded.Support the follow-up of sales to potential new Clients for the Client Success Team.Work with the Client Success Team to de-escalate client issues in the onboarding stage, ensure timely completion of onboarding and minimise risks and complaints.Liaise with the data team to collate reports and presentations as required.Consistently update notes, action plans and changes to opportunities on Work in Progress.Monitor the progress of opportunities on Work In Progress, chase outstanding paperwork to ensure speed of sales conversions.Ensure all your CPD activity is undertaken in a timely fashion and identify your own development opportunities.MiscellaneousSupport other Professional Education internal teams (if required).Build relationships across Davies to ensure collaboration across the Group.Maintain learner and Davies Professional Education data, in line with policies and procedures.Comply with and implement relevant health, safety, security and welfare processes as required by Davies Professional Education or Davies Group procedures.What You’ll Bring to the RoleExperience or understanding of Learning & Development, ideally within a FE & Skills provider, with knowledge of the English Apprenticeship LevyUnderstanding of vocational qualifications including Apprenticeships and Functional SkillsExperience of working within a regulatory environmentExperience of working positively both within a team and independentlyExperience of working remotely and self-motivating time managementExperience working with databases/platformsGood analytical abilities and able to be decisiveAbility to analyse a situation with employers or Apprentices and adapt the communication accordingly, to offer appropriate information, advice, support and guidanceExcellent written, verbal and presentation skills, with confidence to deal with senior stakeholdersExcellent IT skills, including all Microsoft Office packagesAbility to maintain discretion and confidentiality at all timesExperience of working in client facing environments or high internal customer care departments with a positive service approachSelf-motivated, process-driven, organised with strong attention to detail and ability to manage own workload and meet deadlinesAn understanding of Insurance and Financial Service industry including clients and professional bodies preferredExperience of data analysis, ability to interpret and present data, creating reports using formulasBenefitsDavies are committed to being a diverse and inclusive workplace. We welcome candidates of all genders, gender identity and expression, neurodiversity, sexual orientation, disability, physical appearance, body size, race, age, nationality, and belief (or lack thereof).Join us and enjoy our ever-evolving benefits, including but not limited to:Reward platform – discounts for over 800 retailers25 days holiday (rising with service)Well-being centreRecognition programmePaid fertility appointmentsFostering friendly employerPension - matched contribution at 5%Life Assurance (4 x basic salary)Development, training, and professional qualificationSeniority level: ExecutiveEmployment type: Full-timeJob function: Management and ManufacturingIndustries: InsuranceReferrals increase your chances of interviewing at Davies by 2xApply BELOW
