Full Job Advertisement
Title: Customer Service Apprenticeship
Location: Interchange one, Potterton way, Smethwick B66 1AF
Hours: 8:00am to 5:00pm Monday to Friday
Company Description:
UK Cables is a leading national cable stockist, specialising in the supply, management and distribution of electric cables.
UK Cables can trace their provenance to 1987 when BICC sold their specialist cable stockholder, Cablexpress. Cablexpress was later joined by Capital Cables and Dunasfern. After the acquisition of Cables and Flexibles in 1993 all of the locations adopted the trading name of UK Cables.
In order to provide more focus and business development, the company joined Newbury Investments in 2004.
Today, UK Cables has 3 stocking locations and 1 sales office and offers an extensive range of cables and cable solutions across the UK.
What is an Electrical Wholesaler?
Electrical wholesalers sell the products we all use in our homes, businesses, entertainment venues, cafes that give us access to electricity – from lighting our homes through to floodlighting a football match, from recharging a mobile phone to recharging an electric vehicle. The products you will be working with are used in domestic, industrial, and commercial settings, and are installed by contractors and electricians.
Summary of the Apprenticeship Role
As a Customer Service and Sales Apprentice, you will be working in all aspects of the business but mainly working on the Trade Counter serving customers along with general sales. This is a fantastic opportunity for someone like you to start your career in the Electrical Wholesale sector.
We are looking for a highly motivated apprentice to join our busy branch. After full training, responsibilities will include:
Liaising with customers on the trade counter
Dealing with customers orders
Raising quotations
Taking payments
Processing orders on the computer system
Answering customer enquires
Calls to suppliers
Calls to customers
Apprenticeship Training
As an apprentice you will complete a Customers service Level 2/3 qualification with a national Training Provider. Your apprenticeship Training will focus on your job, is completed at the workplace, and you will be allocated a tutor and a study session in your working week.
Components of the Customer Service Level 2/3 Apprenticeship
· Competence/Knowledge based qualification
· Functional Skills – Maths/ English (if required)
· End Point Assessment – Final Knowledge Test, Observation and Discussion
Skills and Qualities we are looking for
Confident when speaking to people on the telephone and face to face
Can work well in a team
Good communicator
Excellent Maths and English skills (GCSE Grade A-C/9- 4)
Hardworking individual who is self-motivated
A positive approach
Efficient
Flexible
Ambitious and keen to work and learn
Benefits
· Training and support to gain your nationally recognised and accredited qualification
· Excellent pay rate
· Access to further inhouse training
· Career progression in the company
Once you have successfully completed your apprenticeship, and all being well, there will be a full-time role with the company. From there you could progress to other job roles such as external sales, team leader, assistant manager and even Branch Manager.
How to apply and what we need from you
· A full CV detailing all your experience as well all school grades and any other further education grades
· Questions that are supplied need to be answered in as much detail as possible
· You will need to be contactable via phone and Indeed Message during the first week of your application as we will contact each candidate to check if they are still available.
Job Type: Full-time
Pay: £16,640.00-£26,436.00 per year
Benefits:
Free parking
Application question(s):
How will you travel to work each day and how long will it take you?
Why have you applied for this role?
Work Location: In person
