We’re currently recruiting for an Employment Adviser to join our supportive and passionate team. In this role, you will provide tailored advice and practical support to help participants overcome barriers to employment and achieve realistic and sustainable job outcomes. You’ll manage a caseload of participants, guiding them throughout their journey to employment. Acting as a coach, mentor, and trusted point of contact, you will build strong, positive relationships while motivating, challenging, and encouraging individuals to reach their full potential.
Responsibilities
- Progressively manage a caseload of referred customers using a variety of appropriate strategies.
- Achieve the Customer Service Standards required on the programme.
- Facilitate a range of assessments with each individual, using a suite of tools.
- Where required, provide appropriate advice and guidance on the basics of self‑employment.
- Provide tailored support in all aspects of job‑search and interview preparation.
- Undertake direct marketing to employers using digital media (email, LinkedIn, Facebook, Twitter, etc.).
- Build knowledge in areas such as specific disabilities, housing, benefits, etc.
- Prepare to work flexibly to meet the needs of the role, including any necessary travel.
- Accountable for own professional development and undertake necessary training as identified in the Performance Review process.
- Adhere to the company’s policies and procedures always, including safeguarding, equality, diversity and inclusion, quality, health and safety and IT.
- Enthusiastically perform any other duties appropriate to the post.
- Exhibit excellent customer service and communication skills.
- Demonstrate a target‑driven mindset with a motivational and encouraging approach.
- Show initiative and confidence to seek solutions to challenges.
- Be able to work effectively under pressure with minimal day‑to‑day supervision.
Qualifications
- Fully IT literate, with the ability to use a range of Microsoft Office programmes.
- Proven ability to work effectively in a target‑driven environment.
- A strong track record of delivering services in line with contractual and quality standards.
- Experience is valued; must be able to deliver first‑class customer service aligned with our mission to empower lives and improve communities.
- Relevant experience working with people in the provision of information, advice & guidance is desirable.
Desirable Qualifications
- An understanding of the employability and recruitment industries.
- Experience working with people in the provision of information, advice & guidance.
- A full driving licence, or the ability to travel effectively using public transport.
Benefits
- Competitive salary range of £26,500 to £29,545 per annum (dependent on experience).
- 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days).
- 2 Volunteer Days.
- Pension: 5% Employee 5% Employer.
- Healthcare Cash Plan, incl. life assurance.
- Annual Pay Review.
- Refer a Friend Scheme.
- Free access to BenefitHub – an online portal with a wide range of retail discounts, cycle‑to‑work scheme and additional voluntary benefits.
EEO Statement
Seetec is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. Seetec supports the recruitment of ex‑offenders and will not discriminate in any way. Our full policy statement of "Ex‑Offenders" can be found on our website under "About us". Seetec is also committed to safeguarding and promoting the welfare of young people and vulnerable adults, and expects all staff to share and uphold this commitment in conjunction with the requirements of the Prevent Duty and the positive promotion of modern British values. Disclosure and Barring Service (DBS/DS) checks may be required.
Location & Hours
Office‑based role, working in St Austell and Liskeard. Hours: 37 hours a week – Monday to Thursday 8:30 am to 5 pm, Friday 8:30 am to 4:30 pm.