The Post
As a member of the Faculty's professional services management team you will work closely with the Faculty Operations Manager to deliver a professional, high quality, customer focused service to academic staff, students and other internal and external stakeholders, supporting the student experience in line with Faculty and SFO objectives.
Responsible for leading, managing and developing a team, you will build operational resilience and foster a sense of continuous improvement. You will ensure the effective and efficient running of Faculty business processes and systems, ensuring compliance with regulatory and professional processes and standards.
A strong interest in current policy issues relating to higher education is desirable, together with a curiosity about how organisations work and develop. You will be expected to digest, organise and interpret complex information quickly and accurately and communicate with key stakeholders at all levels. A highly organised, responsive and flexible approach along with exceptional communication skills and the ability to manage multiple projects simultaneously is essential.
Establishing and developing relationships with key internal and external stakeholders is essential and working in a collaborative, solution focused way with colleagues, other professional services and academic staff will be a core aspect of your role.
Informal enquiries should be made to Francesca Menoni, Operations Manager, Faculty of Arts & Humanities
Description of Duties
- Leading and developing professional services staff to provide a customer-focused and high-quality service in an agile and dynamic workplace
- Leading reviews to enhance operational efficiency and integrate robustness to improve end-to-end services
- Implementing a transparent academic staff workload model to meet teaching and research requirements
- Managing delegated budgets and overseeing financial processes
- Implementing University policies and regulations across the faculty, ensuring effective and consistent delivery
- Maintaining comprehensive expertise in systems and regulations, ensuring their effective implementation and contributing to their continues development
- Supporting business continuity and risk management planning
- Leading arrangements for internal and external quality assurance processes and reviews and professional body accreditations
- Coordinating and leading, as appropriate, student complaints, disciplinary investigations and reporting, data protection and freedom of information enquiries
For a full list of duties and essential/desirable criteria please see the attached job description.
