Location: Greater London The Programmes Officer will play an integral part in the Employability team to help deliver on these initiatives and the long‑term aims of the organisation. This role will primarily support the delivery of Pathways Online and Access Apprenticeships (delivered both online and in person), currently covering the Law, Banking & Finance and Engineering sectors. The officer will support programmes in 2 of the 3 sectors highlighted.This role will sit within the Employability team, which is a subdivision of the Programmes team, led by the Head of Employability. The role will be line managed by the Employability Programmes Manager.Main dutiesOnboarding of new cohorts of students for our Pathways Online and Access Apprenticeships ProgrammesDelivering both online and in‑person events for students across the programmes. Duties include presenting activities, organising logistics, providing technical support, and encouraging student engagementBe the main point of contact for students on the programme, including leading on student communications (newsletter and info packs), responding to student enquiries and building relationships with beneficiaries to ensure we provide tailored and impactful supportUsing student data to monitor engagement and develop strategies to enhance engagement and participationMaintaining and updating the Trust's CRM system (Salesforce) to ensure accurate beneficiary details and activity recordsArranging and booking of student travel for in‑person events and work experience placementsUse our online platform (Sutton Trust Online) to drive student engagement through creating and updating contentLiaising with external stakeholders such as universities and employers to support logistical and administrative elements of programme deliverySupporting on the creation of reports for funders and programme partners based on student engagement and feedback dataProviding administrative support to the Sutton Trust team as required across our suite of employability programmesResponding to student‑facing inboxes and the Sutton Trust Helpdesk and phoneline to support with enquiries across the programmes teamActively working to foster a positive safeguarding culture within all aspects of workOther duties as necessary from time to timeThere is also future potential for the role to expand, encompassing additional programmes and industries as the Trust continues to growPerson SpecificationWe welcome applications from individuals who have experience in:Programme organisation and delivery, including planning, administration and logisticsDelivering engaging events for young people, ideally including presentation or facilitation skillsProviding guidance and support to beneficiaries on an ongoing basisWriting impactful copy for communications such as newsletters and/or digital contentManaging data with CRM systems (e.g. Salesforce)Analysing engagement data to generate insights and improve programmingProgramme monitoring and evaluation, reporting, and administrationWorking within or an understanding of the not for profit sector and/or the higher education sectorsWe are also looking for an individual who:Is confident in delivering both online and in‑person activitiesHas strong organisational skills and the ability to prioritise tasksCan build and maintain relationships with diverse stakeholder groupsHas excellent interpersonal skills – a natural ambassador able to represent the Sutton Trust in a range of settingsIs sympathetic to the aims of the Trust and its mission to address educational disadvantageIs eligible to work in the UK (see here for information about right to work)Terms of AppointmentContract: Full-time, PermanentSalary: £32,000-£34,000Working location: Minimum of 2 office days per weekOffice location: The Sutton Trust, 9th Floor, Millbank Tower, 21-24 Millbank, London, SW1P 4QP . Our home‑working policy gives staff the option to work from home for up to 60% of the time, with approval from their line manager.Hours: The standard working hours are 9am to 5pm, Monday to Friday and may also be required to attend events / meetings outside of their normal working hours during weekday evenings and…
