NC Group isseekinga principled, proactive leader to head ourApprenticeship andWork-Based Learning provision. As theOperations Manager, you will be the driving force behind the effective planning, delivery, and review of our apprenticeship programmes.
This is a
people-centric leadership role
won't
just manage functions; you will lead a multi-disciplinary team of tutors, assessors, and support staff, ensuring they are motivated, qualified, and empowered to deliver world-class training that meets the evolving needs of our learners and employers.
Key Leadership & People Responsibilities
Team Development & Line Management :
Direct responsibility for the recruitment, induction, and performance management of the WBL team. You will lead annual Training Needs Analysis (TNA) and Performance & Development Reviews (PDRs) to ensure continuous staff growth.
Resource & Workload Management :
Effectively deploy staff, managing schedules, timetables, and caseload reviews to ensure
optimal
delivery and staff well-being.
Principled Leadership :
Act as a collaborative leader, using fairness and integrity to resolve conflicts and engage staff of all ages and backgrounds.
Safeguarding & Culture :
Drive a culture of safety and inclusion, ensuring full compliance with Safeguarding, Prevent, and Equality & Diversity (E&D) policies across all learning environments.
Specific Operational & Quality Oversight
Curriculum & Programme Design :
Lead the design and planning of new apprenticeship standards, ensuring schemes of learning and session plans cover the essential Knowledge, Skills, and Behaviours (KSBs).
Quality Assurance (IQA / Ofsted) :
Oversee the departmental Self-Assessment Report (SAR) and Quality Improvement Plan (QIP). You will coordinate robust internal verification / moderation and lead the quality assurance of teaching in line with the
Education Inspection Framework (EIF)
Employer & Learner Engagement :
Build high-quality, bespoke solutions for employers. Monitor apprentice progress through to
End-Point Assessment (EPA)
using learner focus groups and feedback to drive excellence.
Compliance & Data :
Ensure the accuracy of the Individualised Learner Record (ILR) and provide weekly performance reports against KPIs to the management team and Corporate Board.
Candidate Requirements
Essential Qualifications
Core :
Level 2 in English and Mathematics.
Management :
Level 3 Management qualification (Level 5 preferred).
Vocational / Assessing :
Level 3 TAQA (or achieved within 6 months) and Level 4 IQA (or achieved within 12 months).
Education :
Certificate of Education and HNC / Level 4 (or above) in a relevant field.
Legal :
Full UK Driving License and trained in Safeguarding, Prevent, and Health & Safety.
Experience & Knowledge
Proven experience
managing and motivating a team
within a vocational or education-based environment.
Leading and coordinating
nternal Quality Assurance (IQA)
and audit processes.
Awareness
Apprenticeship Standards
ESFA funding streams, and Ofsted best practices.
Experience in
bespoke customer-focused solutions
d stakeholder relationship management.
Strong competency in IT systems and data management for education.
Personal Qualities
proactive self-starter
who takes full ownership of workflows.
principled leader committed
to the growth of individuals within their team.
Flexible and responsive, with a "Client Focus" that prioriti
es the apprentice experience.
Primary Responsibilities (NC Group Standard)
As a member of the NC Group, you will be expected to :
Strategize :
Contribute to the Group Development Plan.
Ensure Quality :
Own the quality system within your remit to exceed client expectations.
Risk & Safety : Identify
and control risks, ensuring a safe working and learning environment.
Represent :
Market the NC Group professionally at every opportunity.
How to Apply
If you are interested in this role please contact Julie Knight, HR Business Partner via
with an up-to-date CV
TPBN1_UKTJ
