Client Service Educator - Commercial Risk
Aon's UK Business Services - ABS - is excited to welcome a Client Service Educator to our Delivering Excellent Service (DES) team in Commercial Risk. This hybrid role (home and office) involves regular travel to service team locations across the UK.
As a champion of the 70/20/10 learning model, you will foster an environment where colleagues learn through experience, collaboration, and structured development.
You will collaborate closely with solution lines in Commercial Risk, Client Service Leads, the Technical Training Team, and HR to build strong, confident, client-focused teams in the UK and India—recognized as the best in the market by our clients and insurer partners.
Aon is in the business of better decisions
At Aon, we shape decisions to protect and enrich lives globally. We unite through trust as one inclusive team, passionately dedicated to our colleagues' and clients' success.
What Your Day Will Look Like
- Create and deliver dynamic, non-technical training that empowers colleagues to understand client risk, anticipate needs, and provide exceptional client experiences across various platforms (virtual, in-person, and blended).
- Promote the 70/20/10 learning model.
- Collaborate with leaders and Client Service Managers to identify skill gaps, design interventions, and assess impact, contributing positively to performance and client engagement.
- Prepare, facilitate, and periodically review all training materials to keep them relevant and aligned with business needs, procedures, systems changes, and regulatory updates.
- Identify and report on training needs, performance trends, and risks, working with stakeholders to address issues swiftly.
- Work with senior leaders to ensure teams have well-trained, well-motivated individuals who adhere to best practices and deliver exceptional standards.
How This Role Stands Out
This is an exciting time to join the DES team as we implement the Pod Team structure—encouraging collaboration between UK and India-based colleagues to deliver excellent service across client portfolios.
As a Client Service Educator, your contributions to this model are vital by:
- Fostering a shared service culture across locations and time zones.
- Creating training that promotes collaboration, communication, and accountability within and across Pods.
- Helping teams embody Aon United in every client interaction.
You will receive comprehensive support from the UK Client Service Training Lead and be paired with an experienced Aon Connector during your onboarding—a mentor to guide you through your first months. You'll gain insights from experts across the business while helping shape excellent client service at Aon.
Skills and Experience for Success
- Engaging trainer and facilitator.
- Strong relationship-builder in a global environment.
- Knowledgeable in insurance and client risk.
- Practical, solutions-oriented approach.
- Resilient and adaptable.
- Commitment to high standards and exceptional organization.
Supporting Our Colleagues
We offer a comprehensive benefits package and foster an inclusive workforce. Our agile environment allows you to prioritize your well-being and work-life balance, ensuring you can thrive at Aon. Additionally, all colleagues benefit from two Global Wellbeing Days annually to focus on self-care. We also provide various working style solutions to meet individual needs.
Our continuous learning culture inspires and equips you to learn, share, and grow, helping you reach your full potential. Consequently, at Aon, you’ll feel more connected, relevant, and valued.
Aon values an innovative and inclusive workplace where everyone can be their true selves. We are proud to be an equal opportunity employer.
Aon provides equal employment opportunities to all applicants without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, marital status, domestic partner status, or other legally protected status.
We are dedicated to fostering an inclusive workplace. If you require accommodations during the application or interview process, please inform us. We will collaborate with you to meet your needs, ensuring a fair and equitable experience.
