Learning and Development Coordinator

Dalkia UK • Full-time • Manchester • £28.80k - £42k / year • 3w ago

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Job Description | Learning & Development Coordinator

Department: Human Resources

Location: Glasgow

The Role

The Global Learning and Talent team serves over 5,000 people from over 60 offices across both fee earner and business services functions. The team provides personalised learning and talent experiences, supporting diverse individuals to build their personal capability for rewarding and engaging careers. In doing so, the team oversees career milestone inductions, personalised coaching and bespoke development programmes, mentoring and on-demand digital learning. The team also designs and delivers global talent programmes and leadership experiences, driving regional talent planning processes and activating relevant career development pathways.

The team strives for global consistency and impact as far as practicable, collaborating with a broad range of stakeholders across the regions, including regional HR teams e and centres of excellence such as Organisational Development, Legal Delivery, Diversity, Equity and Inclusion and Early Careers teams.

This role will provide coordination and administrative support to the Learning and Talent team for key projects, programmes and initiatives.

Further information on areas of responsibility, key characteristics and competencies can be found in this document.

Key Responsibilities

Administer our internal Learning Management System (LMS), My Development for curriculum and class creation, updating attendance, data collection, reporting and uploading recordings with high levels of accuracy.
Coordinate and administer our trainings and inductions. This includes scheduling, gathering materials, PowerPoint design, tracking attendance, managing and monitoring spreadsheets, feedback and evaluation/metrics. We also require the role to provide technical support during live instructor-led virtual sessions – monitoring chatbox and managing polls etc.
Monitor the Learning and Talent Inbox and respond to emails in a timely manner to meet our internal service level standards, consulting with the wider team and subject matter experts where required
Support with the coordination and administration of global strategic priorities and projects and commit to the principles of team operational excellence – ensuring we have consistent and efficient processes in our administration and coordination globally
Contribute to the maintenance of accurate data on budgets and spend in order to provide inputs to annual budget processes as required. Effectively manage invoices, cost codes and delivery partner relationships in line with the L&T procedures and in conjunction with other Clyde & Co Business Services teams such as Procurement and Finance.
Support the L&T Managers and Advisors with the coordination of learning needs analysis for practice groups and business services teams.
Coordinate and produce accurate and insightful data and consistent metrics for learning and development programmes and initiatives to support local and global reporting requirements.
Actively engage with ongoing process improvement and effective knowledge management with the L&T.
Coordinate regular quality assurance activity with L&T content in SharePoint folders and all related internal webpages.
Continuously develop knowledge across a broad range of learning topics.
Support the marketing and communication of learning and development opportunities across the firm alongside progress of L&T strategic priorities.
Whilst each role holder will be required to provide cover for their Learning & Development Coordinator colleagues, they may be required to engage more fully with one of these focus areas to build subject matter expertise and support continuous improvement activity:
Talent and leadership programmes to include coaching and mentoring provisions
Early careers programmes to include support for the apprenticeship levy
Personal development skills to include bespoke development days, digital learning assets and dashboard reporting

Experience And Skills Required

Proven experience working in a professional learning environment or a similar field.
Experience working with a Learning Management System (highly desirable)
Excellent organisational skills and attention to detail
Proven working knowledge and experience of MS packages and strong IT skills essential (particularly PPT. and Excel)
Understands the need for continuous improvement and actively seeks constructive feedback
Proactive approach, able to take initiative and manage multiple activities simultaneously
Service oriented approach
Team player
Flexible and adaptable (solutions focused when faced with changing priorities)
Able to adhere to strict deadlines and clearly communicate any potential risks, issues or blockers
Attention to detail and proficient in analysing data and creating accurate reports
Communicates effectively and with confidence at all levels, both verbally and in writing

The Firm

Clyde & Co is a leading global law firm, specialising in the sectors that underpin global trade and commercial activity, namely: insurance, transport, construction, energy, trade and commodities. It is globally integrated, offering a comprehensive range of contentious and non-contentious legal services and commercially-minded legal advice to businesses operating across the world. Clyde & Co is committed to operating in a responsible way. This means progressing towards a diverse and inclusive workforce that reflects the diversity of its communities and clients, using its legal skills to support its communities through pro bono work, volunteering and charitable partnerships, and minimising the impact it has on the environment. The firm has 480 partners, 2400 lawyers, 3200 legal professionals and 5000 people overall in over 60 offices and associated offices worldwide.

Our Values

Our Values Are The Principles That Guide The Decisions We Make, Unite Us In Our Endeavours And Strengthen Our Delivery, For Our Clients And Our Firm. We

Work as one We are a globally connected team of talented people who act with a firm-first mentality to achieve success
Excel with clients We aim high and challenge ourselves to deliver unique excellence for our clients, keeping them at the centre of everything we do
Celebrate difference We help each other to be at our best and believe our differences result in greater achievement
Act boldly We seek new opportunities, take action and learn as we go, recognising that curiosity drives our development and contributes to growth

Business Services Competencies

Clyde & Co is committed to providing extensive, personal and professional development opportunities for our people enabling them to be highly effective in their current role as well as assisting them to fulfil their career aspirations.

The Competencies Are Used To Inform All Aspects Of Business Services Career Development. They Vary Across Levels And Different Business Areas And Fall Under The Following Areas

Technical Excellence
People and Team
Client/Stakeholder Relationships
Service Delivery and Commercial Awareness
Personal Effectiveness

When you work at Clyde & Co, you join a team of 490 partners, 2,400 lawyers, 3,200 legal professionals and 5,500 people in nearly 70 offices and associated offices worldwide. Our values are the principles that guide the decisions we make, unite us in our endeavours and strengthen our delivery, for both our clients and our firm. We work as one, excel with clients, celebrate difference and act boldly. We are committed to operating in a responsible way by progressing towards a diverse and inclusive workforce that reflects the communities and clients it serves. We are devoted to providing an environment in which everyone can realise their potential, using its legal and professional skills to support its communities. We do this through pro bono work, volunteering and charitable partnerships, and minimising the impact it has on the environment, including through our commitment to the SBTi Net-Zero standard and the setting of ambitious emissions reduction targets.

We offer a range of tailored benefits and support, including healthcare, retirement planning and wellbeing initiatives.

Clyde & Co is proud to be an equal opportunities employer. Our core values encourage us to support fairness, celebrate diversity and prohibit all forms of discrimination in the workplace to allow everyone to excel at work. Therefore, we welcome and encourage all applications from suitably qualified individuals, regardless of background or identity.

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If you are submitting a candidate as a Recruitment Agency Partner, it is an essential requirement and your responsibility to ensure that candidates applying to Clyde & Co are aware of this privacy notice.