Sales and Administrative Assistant Apprentice
Summary of course:
We are looking for a proactive and detail-oriented Sales and Administrative Assistant to support our sales team and help manage daily administrative tasks. This dual-role position plays a crucial part in streamlining operations, enhancing customer satisfaction, and ensuring the smooth execution of both sales and office functions.
What you'll do at work:
- Assist the sales team with quotations and sales orders.
- Follow up with customers on quotes, invoices, payments, and deliveries.
- Handle customer inquiries via phone, email, ensuring a high level of service.
- Assist the Irish Export Department with sales activities, customer support, and related administrative tasks.
- Coordinate with internal departments (logistics, finance, operations) to ensure timely delivery and invoicing.
- Run reports on the ERP system to compile and analyse data related to sales, credits, and logistics.
- Support in handling complaints or issues, ensuring customer satisfaction.
- Track shipments and update customers on delivery status.
- Raise and input customer credits in the system in a timely and accurate manner.
- Liaise with the finance/accounts team to ensure credits are processed correctly and reflected in customer accounts.
- Arrange collection or return of goods related to issued credits
- Perform general office duties such as data entry, filing, scanning, and managing correspondence.
Where you'll work:
20 Somers RoadRugbyWarwickshireCV22 7DH
Requirements
Desirable Qualifications:
GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills:
- Communication skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Team working
- Initiative
Other requirements
The office location will be moving soon to Rugby town centre
About this employer
Apex Stainless Fasteners are a UK market leader selling stainless steel fasteners wholesale, with a worldwide reputation for customer service.
After this apprenticeship
It is hoped but not guaranteed that after your apprenticeship you will be offered a full offer of employment.For more information and to apply please click
here