Group Learning & Development Manager
Reports To
Group Head of Human Resources
Location
Thorpe Park, Leeds 15
Hours of Work
37.5 hours per week (hours of work will be flexible and dictated by the needs of the business, therefore it is expected that the successful applicant will work those hours necessary to successfully discharge the duties of the role)
The Role
Overview
1. Drive Learning & Development - including behavioural, people, business and leadership skills - across all businesses in the group to ensure that colleagues, managers and leaders are equipped to develop to their potential and deliver great performance in line with the businesses goals, principles and values.
2. Develop and implement a commercially focused Learning and Development strategy that addresses both current and future needs
3. Foster a culture of learning, development and continuous improvement across all businesses in the Group
4. Support the Head of HR in delivering the wider People strategy
Key Outputs
5. Develop and implement a comprehensive and commercially focused Learning & Development strategy for the Group, aligned with the Group’s mission statement, principles, and goals.
6. Work in partnership across the business to identify individual, departmental and organisational learning needs, clarify priorities and proactively identify learning solutions to support these. This will include anticipating future needs, and the increasing embedding of automation and AI.
7. Design, develop and oversee the delivery of engaging training programmes, both business wide and bespoke, including:
8. Induction and onboarding (in collaboration with HR)
9. People skills
10. Business development skills
11. Leadership skills
12. Ensuring the planning, scheduling and execution of learning events, in a way that works with business and customer priorities
13. Identify a suite of effective learning solutions to support leadership development
14. Take part in delivering sessions, particularly leadership and management development sessions and/or senior level learning solutions
15. Collaborate with the Compliance Department to ensure strong competency training and development for new starters and existing colleagues, and in providing effective feedback and coaching for customer facing roles
16. Build strong relationships with senior management and other stakeholders to influence L&D practice and ensure buy-in
17. Support teams to work effectively together, delivering localised workshops as appropriate, and including the use of psychometric tools
18. Oversee the businesses e-learning system(s) and facilitate the development of engaging and effective e-learning packages
19. Oversee the delivery of training and development in the business to ensure it is fit for purpose and offers value for money, and that all colleagues have the opportunity to benefit appropriately from opportunities
20. Work across the business to develop an understanding of the progressional/ mandatory qualifications required for our staff
21. Liaise with external providers as necessary to ensure high quality learning, and ensure colleagues undertaking external learning are supported
22. Oversee apprenticeship programmes being undertaken and ensure the business maximises use of the apprenticeship levy.
23. Manage the L&D team including carrying out 1:1s, developing/coaching/mentoring team members as appropriate, role modelling growth and development as a team.
24. Work with the HR team and other colleagues across the business in delivery of IIP standard and other engagement initiatives
The Person
Overview
25. Excellent written and verbal communication skills, with the ability to influence and engage stakeholders at all levels
26. Strategic thinking, able to balance business objectives with best practice
27. Able to work in a fast-paced environment
28. Able to work on own initiative
29. Strong leadership skills
Skills & Experience
Mandatory
30. Proven track record in learning and development, preferably in financial services.
31. Familiarity with various learning methodologies and their appropriate use.
32. Able to demonstrate knowledge and experience in all stages of the learning cycle
33. Confident in utilising face to face and virtual/blended teaching methods, coaching, mentoring and other learning methods
34. Experience of collecting and report on the effectiveness of L&D initiatives
35. Appropriate use of technology in L&D, including in training delivery and use of learning management systems
36. Understanding of industry best practices and emerging trends
37. Understanding of commercial drivers and implications for L&D
38. Familiar with working in a regulated environment
Desirable
39. Financial services sector experience
40. Experience of sales/ customer service / call centre environments
41. Knowledge and understanding of Consumer Duty and Vulnerable Customers
42. Understanding of Training and Competence Framework
43. Line Manager experience
Qualifications
Mandatory
44. Good standard of general education
45. CIPD qualification or similar professional L&D qualification
Desirable
46. Coaching qualification
This job description is not exhaustive and serves only as a broad outline of the duties required. This job description may be amended as necessary.
