We’re looking for a proactive and people-focused Training & Development Associate to support our growing HelloVet clinic network.
This role sits at the intersection of clinical operations and digital product development. You’ll help deliver tech-enabled improvements directly into clinical workflows by training staff, gathering feedback, and refining systems in real time. Ideal for someone passionate about problem-solving and operational excellence, this role offers an exciting opportunity to shape how our clinical teams adopt new tools and systems at scale.
About the Role:
As our Delivery Associate, you’ll serve as the key link between our Product/Tech team and our clinical pods. You’ll translate new product and service updates into practical, engaging training for clinic staff and ensure each pod is well-supported before, during, and after launches. From shadowing digital releases to training delivery associates, your day-to-day work will directly impact our ability to grow safely, smartly, and with heart.
Key Responsibilities:
Product Release & Training
- Identify clinical pain points by spending time in clinics and gathering direct team feedback.
- Design practical solutions alongside the Product team and align them with broader roadmaps.
- Develop and deliver training for new product features and workflow changes across clinics.
- Document training materials and coordinate communications for each release.
- Support with minor setup tasks such as templates, Ascend Manager updates, or website edits.
Operational & Roadmap Support
- Track product rollout progress and adjust plans based on clinical feedback.
- Complete smaller tasks related to clinic upkeep (e.g., onboarding, contracts, purchases).
- Offer first-line support for minor tech or system issues in clinic environments.
Clinic Communication & Feedback Loops
- Lead weekly syncs with the Clinical Delivery Manager to coordinate rollouts and priorities.
- Gather, analyse, and relay structured clinical feedback to Product/Tech teams.
- Join relevant standups and backlog grooming meetings to align with ongoing digital development.
What We’re Looking For:
- RVN with 2+ years experience, or Vet with 1-2+ years in-clinic
- Experience training others, especially on systems/tools
- Passionate about improving clinical workflows via technology
- Strong communicator, comfortable running group and 1:1 sessions
- Enjoys problem-solving and is motivated to follow a feature from concept to rollout
- Willingness to travel across the South of England >50% of the time (car ownership preferable)
Why Join Us?
- Be part of a forward-thinking veterinary practice that prioritises innovation and compassionate care.
- Work in a dynamic digital environment that extends the reach of high-quality veterinary support.
- Join a supportive and professional team dedicated to excellence in client and patient care.
If you’re looking for a unique and rewarding opportunity that blends veterinary with the latest in digital innovation, we’d love to hear from you!
Job Type: Full-time
Pay: £33,000.00-£37,000.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Employee discount
Ability to commute/relocate:
- London E8 3RP: reliably commute or plan to relocate before starting work (required)
Experience:
- Veterinary: 1 year (required)
Licence/Certification:
Work Location: In person
Application deadline: 02/06/2025
Reference ID: Training and Development Associate
Expected start date: 01/08/2025
