Reporting to the National Training Manager, the Coaching & Development Trainer will be responsible for the induction, training, and development of sales employees at our Halifax office
. Working closely with the Sales Manager, you will assist in delivering sales targets by developing the skills and knowledge of our Sales Teams.
Duties & Responsibilities
- Ensure new recruits receive the best possible introduction to the business by delivering our induction program in a dynamic and engaging way
- Ensure all sales staff receive additional on the job training in line with our post induction training schedule
- Deliver regular refresher training and support
- Deliver structured and engaging one to one coaching which positively influences our staff's sales performance. Ensure that all coaching is documented effectively, and coaching sessions are followed up regularly
- Review best practice from around the business and make recommendations to the National Training Manager for improvements to our training programs
- Maintain a full level of understanding of fuel cards, the competition and the market and ensure that this knowledge is communicated and understood by new starters
- Deliver training to existing staff members throughout the business for any new products, services or initiatives
- Regularly liaise with Sales Managers and the National Training manager to review new starter progress and agree objectives for training and coaching
- Maintain regular consistent and professional attendance, punctuality and personal appearance of new sales staff
- Attend quarterly L&D review meetings.
- Be willing to travel to assist with training and development needs across the wider group if required
Requirements
- Previous experience of coaching/training within a Sales or Contact centre environment preferred
- CIPD Level 3 Diploma Learning & Development (or equivalent/higher) preferable
- Supervisory skills would be advantageous
- Working knowledge of Microsoft Office packages - Word, Outlook and Excel
Benefits
- Basic salary - £31,500
- Quarterly bonus
- On the spot incentives
- An additional day annual leave for your birthday
- Free breakfast
- Sociable working hours, no weekends or evenings
- Early Friday finish
- Fun, supportive working environment
- Dress down office
- Pension
- 4 x salary life assurance
- Holiday purchase scheme
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
