Senior Service Delivery Specialist

£15000 - £100000

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Job Description

Job title: Senior Service Delivery Specialist

Location: Remote

QA are the market leader in technology training & talent solutions in the UK, and we work with the world's biggest brands & companies to give them the competitive edge in the digital world of today. (Microsoft, Amazon, Google, Cisco, Citrix, to name but a few!)

For over 30 years we’ve helped companies build their tech & digital capabilities via our leading range of training courses, reskilling bootcamps, and work-based learning programmes & apprenticeships.

In this role you will act as the first point of contact and providing high quality support to specified clients. Your focus will be to co-ordinate internal resources to ensure key tasks are delivered in line with required learning outcomes and in accordance with contract


Key Responsibilities

  • Create and maintain project plans and track progress to ensure successful delivery of projects
  • Liaise internally with colleagues to ensure all quality standards are achieved
  • Maintain strong relationships with members of the client team
  • Interrogate relevant systems to produce insightful reports for clients to support the management of their programmes and events
  • Raise issues that risk project delivery and/or agreed costs and timescales
  • Escalate risks to ensure appropriate action is taken to mitigate them
  • Deliver high levels of customer service to assist the wider sales team in developing strategic client

About You

  • Experience within a highly client-centric environment, servicing a wide range of offerings including ideally public sector clients
  • Working to tight deadlines with high levels of accuracy
  • Experience of implementing improvements to business process
  • Experience in offering solutions to more complex queries
  • Proficient in Microsoft Office – competent use of Excel using vlook up, pivot tables highly desirable
  • Understands that value of putting the client’s needs at the centre of decision-making
  • Understanding on key project management principles

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