Senior Service Delivery Specialist

Job title: Senior Service Delivery Specialist

Location: Remote

QA are the market leader in technology training & talent solutions in the UK, and we work with the world's biggest brands & companies to give them the competitive edge in the digital world of today. (Microsoft, Amazon, Google, Cisco, Citrix, to name but a few!)

For over 30 years we’ve helped companies build their tech & digital capabilities via our leading range of training courses, reskilling bootcamps, and work-based learning programmes & apprenticeships.

In this role you will act as the first point of contact and providing high quality support to specified clients. Your focus will be to co-ordinate internal resources to ensure key tasks are delivered in line with required learning outcomes and in accordance with contract

terms.

Key Responsibilities

• Create and maintain project plans and track progress to ensure successful delivery of projects
• Liaise internally with colleagues to ensure all quality standards are achieved
• Maintain strong relationships with members of the client team
• Interrogate relevant systems to produce insightful reports for clients to support the management of their programmes and events
• Raise issues that risk project delivery and/or agreed costs and timescales
• Escalate risks to ensure appropriate action is taken to mitigate them
• Deliver high levels of customer service to assist the wider sales team in developing strategic client

About You

• Experience within a highly client-centric environment, servicing a wide range of offerings including ideally public sector clients
• Working to tight deadlines with high levels of accuracy
• Experience of implementing improvements to business process
• Experience in offering solutions to more complex queries
• Proficient in Microsoft Office – competent use of Excel using vlook up, pivot tables highly desirable
• Understands that value of putting the client’s needs at the centre of decision-making
• Understanding on key project management principles