Quality Assurance Officer

The Workforce Development Trust
Yorkshire & Humber
£25000 - £28000

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Job Description

The Workforce Development Trust (WD Trust)

The Workforce Development Trust group is the parent company to Skills for Health, Skills for Justice, SFJ Awards and People 1st International.

We are a charity governed through a board of trustees and deliver products and services that improve the workforce across a wide range of sectors through our subsidiary brands.

SFJ Awards

SFJ Awards is a regulated awarding organisation in England, Wales, Northern Ireland and Scotland. SFJ Awards is also an Apprenticeship End-Point Assessment Organisation approved by the Education and Skills Funding Agency to deliver End-Point Assessments to apprentices on a growing number of apprenticeship standards.

Job Title: Quality Assurance Officer

Directorate: SFJ Awards

Location: (Hybrid) Sheffield but with some flexibility

Reports to: Quality Assurance & Improvement Manager

Pay: £25,000 - £28,000

Contract: Permanent

Hours: 37.5 hours per week

What is the impact of the role on the business? Allows SFJ Awards to manage approved centres more effectively in terms of quality assurance and customer service. The role will provide additional resource to SFJ Awards and provide resilience to ensure the organisation can function within capacity.

Key business skills necessary for the role? The candidate will need, a keen eye for detail, an understanding of quality assurance and improvement, regulatory understanding, excellent customer service skills, problem solving and solutions based.

What does the daily work look like? Monitoring the QA Inbox, reviewing approved centre queries, supporting learners, processing of various regulatory concerns (sanctions, maladministration, malpractice, quality improvement and complaints). The candidate will also be processing invoice claims from the External Quality Assurer, reviewing and processing Centre, qualification and staff approvals, as well as Quality and Compliance Reports and External Quality Assurance reports.

This job requires 3 days per week in the office. Please consider if you are willing to relocate before applying.

Please only apply if you currently have a valid right to work in the UK.


  • Generous annual leave entitlement up to a maximum of 28 days, plus public holidays and a potential Christmas closure
  • Flexible working 2 days per week working from home with a dress for your day approach
  • Flexible start and finish time within office opening hours
  • In touch monthly session with the CEO
  • Employee referral recruitment scheme
  • We provide enhanced leave, bereavement, carers, maternity, paternity and sickness leave.
  • Health and wellbeing benefits, access to our mental health first aiders, a confidential employee assistance programme, free eye tests and payment for an annual flu jab
  • Enhanced pension scheme, with a contribution matching up to a combined 12%, along with death in service coverage at three times annual salary
  • Flexible employee benefits, portal including a cycle to work scheme
  • Frequent organisational development days and departmental training budgets
  • Payroll giving, this is a tax-free way to donate to any charity, good cause or place of worship

The Workforce Development Trust is an equal opportunity employer and welcomes everyone.

If your experience differs a little from what is outlined in the job description, or you are missing a desired qualification, yet you think you can bring value to this role, please apply, we would like to hear more about you.

We strongly encourage people of all gender, religion, ethnic backgrounds, sexual orientation, and individuals with disabilities to apply.

If you need any reasonable adjustments at any point, please let us know. In your application, please feel free to advise on your preferred pronouns, for example she/her, he/him, they/them etc.

For the full job description and a job pack to assist your application, please visit: https://www.wdtrust.org.uk/careers/

The Workforce Development Trust appreciate any applications that include cover letters explaining why they would be suitable for this role.

Closing date 20th March 2023

Please note, we reserve the right to alter the closing date before the one stated.

Please include your CV when applying. Cover letter optional, but beneficial. You can apply through our website.

Please note only shortlisted candidates will be contacted

Job Types: Full-time, Permanent

Salary: £25,000.00-£280,000.00 per year


  • Monday to Friday

Ability to commute/relocate:

  • Sheffield, S9 1BY: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in Sheffield, S9 1BY

Application deadline: 20/03/2023

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