Quality Assurance Officer (Assessment Delivery)

North East
£15000 - £100000

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Job Description


Contract type: Permanent

Location: Hybrid (Head office: Quorum Business Park, Newcastle upon Tyne)

Hours per week: 37

Salary: £27,040 per annum

Shape real change with an NCFE career

Imagine a career where your contributions affect not only what people learn, but the way that learning is developed and delivered. NCFE is a place where employees not only make a positive social impact – influencing the lives of thousands of learners – but where you will have the opportunity to influence the way we work and directly shape our future direction.

With over 170 years of education experience our core purpose remains at the heart of the organisation – to promote and advance learning to create a fairer, more inclusive society. We have built a high-performance workplace culture, backed by a strong set of values and behaviours, to ensure we’re working together as one organisation to make sure no learner is left behind.

About the role

We’re seeking experienced Quality Assurance Officer to join our Assessment Delivery Team.

As QA Officer, you'll support centres to deliver external assessment activity effectively and resolve any centre queries and issues in relation to assessment delivery. These actions ensure that learners taking external assessments are not disadvantaged or inappropriately advantaged by any assessment processes and that the integrity of external assessments is maintained.

You could be great for this role if you have knowledge/experience of working in a regulated environment, driven around processes and procedures. You'll also be confident in communicating with stakeholders and customers, with supporting organisation, report writing and resource management skills.

As a QA Officer you'll have the opportunity to work with external and internal stakeholders throughout the business, have exposure to project work and continuous improvement, and will be trained on NCFE Quality Assurance processes.

Read the full Job Description

What will we offer you in return?

One of the biggest rewards of a career with NCFE is contributing to our promise to support the delivery of the highest possible quality learning experiences for our learners and for them to achieve the best possible outcomes as a result.

You will also have access to a fantastic range of employee benefits and support for your personal and professional development. Benefits include:

  • Company Pension, employer’s contribution up to 9% when you contribute 3%
  • Life Assurance (4 x basic salary)
  • £200 personal development allowance per year
  • £400 towards any NCFE accredited qualifications per year
  • Two hours a month to spend on personal development.
  • Free learning resources on our in-house 'Learning to Grow' platform.

We also support your health and wellbeing by giving all colleagues access to:

  • A minimum of 25 days holiday per year, plus 8 bank holidays
  • An additional 3 days off during the Christmas closure
  • A flexible and hybrid approach to working to support a work-life balance
  • Westfield Health Cash Plan worth up to the value of £635
  • Employee Assistance Programme - including a 24/7 confidential help line and counselling sessions.
  • Doctor Line - same day appointments

Want to know more about NCFE?

Take a look at our website https://www.ncfe.org.uk/

Equality, Diversity and Inclusion (EDI) statement

Creating a fairer and more inclusive society is at the core of who we are at NCFE. We're committed to building rich diversity into our workforce at all levels, to ensure that we understand and are representative of the communities and customers we serve.

We do not discriminate against anyone due to their gender, race, age, religion, beliefs, identity, social background, visible or hidden disability, or neurodiversity. Instead, we pride ourselves on our collaborative, vibrant and high-performance culture which embraces everyone, celebrates uniqueness, and enables everyone's voice to be heard.

Our dedicated Diversity and Inclusion team works across our organisation to achieve this.

How to apply

Before applying, please note that we require all candidates to be able to demonstrate proof of Right to Work in the UK.

Ready to join us and shape real change? Apply with your CV if you have the commitment to excel in this position. We look forward to learning more about you.

Closing Date: Friday 24 March 2023

Interview Date
: 3-4 April 2023

If successful in this post, you will be required to complete an Enhanced Disclosure and Barring Service (DBS) check.

This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare any cautions, convictions, reprimands, and final warnings that are not protected (i.e., that are not filtered out) as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013).


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