Qualification Delivery and Award Manager - Work Based Learning - Maternity Cover until 28 August 2024
About Pearson
We are the world's learning company with more than 22,000 employees operating in 100 countries. We combine world-class educational content and assessment, powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes so do people. We're committed to a world that's always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it's one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology - and each other to surpass these boundaries - we create seeds of learning that become the catalyst for the world's innovations, personal and global, large and small.
At Pearson, we believe in the power of difference. Harnessing the unique skills, perspectives, and backgrounds of every employee helps us foster innovation and create the most effective solutions for learners around the world. That's why we're committed to ensuring that diversity and inclusion are embedded into everything we do. We foster a work environment that's inclusive and diverse - and where our people can be themselves - so we can reflect the customers and learners we serve.
Pearson is featured on The Forbes list of Best Employers and The Stonewall Top 100 Employers list, and we are recognised in the Best Employers for Diversity 2019 awards. Pearson is listed on both the London and New York Stock Exchanges (UK: PSON; NYSE: PSO).
About the Role
At Pearson, we are Brave, Imaginative, Decent and Accountable. We work on a variety of projects, products and services to create and maintain an excellent assessment and content experience for our learners. This role plays a key part in the management of all related assessment and content aspects for a selection of vocational qualifications and services, and is accountable for the accuracy and timeliness of qualification level outcomes. This role has people management at its core, as being able to motivate and create a high-performing team is essential to success in the role.
Key Accountabilities
People
Be responsible for the day-to-day management, motivation and development of their team
Deputise for Delivery Manager
Will value the needs and rights of others
Representing Pearson and the department at internal and external meetings.
Customer Service
Will “Think customers first” to ensure a great customer experience
Ensure accurate and timely responses to customer queries, leading by example, and being an active listener
Will review query trend data and seek department-wide improvement to customer experience
Data Management
Monitor and report against key performance indicators, including analysing reports, and taking relevant action where needed
Effective management of budget and resources
Quality Management
Effective project management for assigned products and services
Accountable for Content and Assessment accuracy and timeliness, including qualification outcome accuracy (where relevant)
Continual Improvement
Improve, simplify and document processes
Relationship Management
- Managing performance and positive relationships of subject matter experts, which are often contractors
Key Skills, Behaviours and Experience
The post holder will:
Be an experienced and accomplished people manager
Be able to learn quickly, be curious and imaginative
Have assessment or content creation experience
Be able to thrive in a high-pressured and regulated environment
Have project management capabilities
Be resilient and not afraid to make decisions based on key pieces of information
Be comfortable to use new technology to improve the learner experience
Be able to communicate accurately and effectively
Be able to work flexibly to meet the needs of the assessment cycle
Qualifications The postholder will:
- Hold a degree or other relevant qualification or experience.
What Pearson can offer you
Opportunities for career development within a growing and innovative company
A flexible working culture and policy (25 days annual leave entitlement with options to carry on 5 days leave, buy/sell options).
Work from Home opportunity
A company pension scheme
Bonus scheme and rewards scheme
Health and dental care plan
Wellbeing and Diversity programme
3 Volunteer days per year
Discounts on flights, food, clothing, cinema, on- site gym membership etc
Cycle to work scheme
Please note: (Can be subject to change on annual basis).
Application submission : To apply to the role, please submit an updated CV and cover letter. Applications will not be reviewed without a cover letter to support application.
What to expect from Pearson
Did you know Pearson is one of the 10 most innovative education companies of 2022?
At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at We are Pearson.
We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.
Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.
To learn more about Pearson's commitment to a diverse and inclusive workforce, navigate to: Diversity, Equity & Inclusion at Pearson.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing ppsmhr at pearson.com.
Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.
Job: PRODUCT MANAGEMENT
Organization: Workforce Skills
Schedule: FULL_TIME
Req ID: 11926
