Programme Support Officer

Job Description

Posted on: 
June 13, 2022

Programme Support Officer

Manchester City Centre

22k - 26k (Depending on Experience)

Join the BPP Family

The world is changing. Help us disrupt, innovate and achieve our collective goal of Building Careers Through Education. Established for over 40 years, we’re a global education provider delivering diverse qualifications for professionals at every stage of their career.

Committed? Passionate? Self-determined? Now’s your chance to be part of our exciting world.

Delivering everyday student management and essential support

With a focus on excellent client service and supporting students across each stage of their development, this integral role is about delivering efficient and effective messaging – striving for quality across every one of our programmes. Championing clear communication in each area of our Business School, you’ll help manage timetables, monitor learning and provide invaluable guidance.

What you’ll be doing

· Offering excellent customer service and issue resolution

· Providing regular communication to learners regarding their programme of study

· Guaranteeing students receive relevant and consistent messaging

· Maintaining accurate student records for budget forecasting, timetabling, and progression

· Delivering accurate reporting to management and other stakeholders

· Ensuring access to timetables, virtual learning, and other appropriate resources

· Providing safeguarding support to students following policies and procedures

· Monitoring learner attendance in line with student engagement policy

· Maintaining essential programme information systems e.g. SharePoint and Banner

· Contributing to the development of appropriate programme systems and processes

What we’re looking for

· Extensive customer service experience

· Educated to degree-level or relevant experience/qualifications

· Experience working with multiple stakeholders within a service delivery environment

· Exceptional active listening skills

· Proven ability to work towards KPIs and SLAs

· Strong commitment to improving service and customer satisfaction

· Experience coordinating complicated operational challenges

· Excellent communication skills – both verbal and written

· Great presentation skills

· Strong IT skills

What you’ll get

· Basic starting salary of 22k - 26k (Depending on experience)

· Extensive product and job training, so you’ll have all the tools required to provide great support

· 25 days holiday (plus bank holidays)

· Discounts and Exclusive offers via BPP rewards

· Study opportunities - Access to BPP’s market leading courses to gain additional qualifications

· Coaching and development, with real opportunities to progress your career at BPP

Sound like the perfect fit? Apply now!

Job Types: Full-time, Permanent

Salary: £22,000.00-£26,000.00 per year

Benefits:

  • Company pension
  • Cycle to work scheme
  • Employee discount
  • Private medical insurance
  • Referral programme
  • Sick pay
  • Store discounts
  • Work from home

Schedule:

  • Monday to Friday

Responsibilities

Job Requirements

Apply now

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