Learning and Development Partner

Financial Ombudsman Service
£15000 - £100000

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Job Description

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Learning and Development Partner

As Learning and Development (L&D) partner, you’ll be aligned to specific departmental areas. You will partner to support the service by creating and delivering effective group and individual learning interventions and programmes.

Contract: FTC 8 Months

Working Hours: 35

Salary: Circa £50,000

Reporting to: Learning & Development Manager

Location: London Docklands

Our permanent hybrid policy sees us all working at least four days across a fortnight in the office.

You’ll work across all aspects of L&D in collaboration with the wider L&D and HR and organisational development (HR & OD) partners. You will develop effective working relationships where you will influence and challenge partnering learning leads (i.e. practice groups) and senior leaders across the service.

The key responsibilities will include creating, curating, tailoring and delivering content; coaching; mentoring, facilitation; presenting; and consistently bringing new ideas and creativity to the L&D team.

Key Responsibilities
  • Influencing and challenging senior leaders in different areas of the service to develop bended learning solutions that will drive service performance, embed the values and enable our people to be the best they can be
  • Aligning with the organisation’s learning leads within the ‘practice groups’ to ensure learning is shared across the service in a way that meets current and future operational demands
  • Managing multiple and complex projects and budgets and deliver to the brief provided
  • Working collaboratively with HR & OD partners to support the successful implementation of learning projects
  • Managing external partnerships including working with external suppliers to build best in class L&D products and services
  • Working with the service to understand the customer journey and casework in order to build relevant content and delivery platforms
  • Aligning development strategies with best L&D industry thinking and practice
  • Using relevant MI to inform decisions
  • Deploying social learning strategies to ensure learning is a shared experience, building learning communities
  • Designing and managing blended learning programmes and apprenticeships
  • Delivering content face to face in person or remotely via different platforms when appropriate
  • Working with e-learning specialists to create digital content - writing compelling content for topics you are a subject matter expert for
  • Working with our people hub team to deliver administrative requirements
  • Promoting and helping to build an inclusive working environment through the delivery of inclusion and wellbeing learning initiatives

To be considered for this role, you’ll need to show us that you’ve got the skills and capabilities. You’ll have to meet the following minimum criteria:

Minimum Criteria
  • Coaching qualification and practical experience coaching leaders internally, as well as providing 360 feedback
  • Proven experience of creating highly engaging and innovative blended learning programmes for managers and leaders
  • Working collaboratively with internal and external subject matter experts to design effective learning programmes that meet identified business needs and deliver cultural change
  • Creative and innovative with a passion for generating new ideas and challenging the status quo
  • Being solutions oriented, persistent and determined
  • Working in an efficient and resilient manner and taking personal accountability for high standards of delivery
  • Having strong influencing, facilitation, coaching and verbal as well as written communication skills
  • Proven project management experience with the ability to scope, plan, implement and evaluate L&D interventions effectively

Why Financial Ombudsman Service?

Our people are the most important part of delivering our purpose. If it wasn’t for their amazing efforts, ideas and commitment we wouldn’t be able to make a difference that we do today. So, we offer an attractive, competitive salary and flexible benefits to suit them.

Here’s a list of some of the many benefits and perks you can get for working with us:
  • 25 days holiday entitlement, with the option to buy extra or sell days
  • Generous pension
  • Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few
  • Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others
  • Employee Assistance Programme
  • Extensive opportunities for personal and career development
  • Fully equipped on-site gym open 24 / 7 (London office only)
  • Extensive Well-being resources including on-site therapists (London office only)
  • Beautiful and bright London office looking over the Thames and near to mainline stations
  • Our employee led networks do fantastic work in educating and raising awareness across a range of experiences and support us in being an inclusive employer and a great place to work. You can get involved, too!

How do I apply?
  • Please apply by with your current CV, and supporting statement if you wish to include one
  • Applications need to be submitted by 23:59 on Sunday 4th June 2023

Successful candidates will be invited to interview week commencing 12th June 2023

Due to high application numbers this advert may end earlier than the date specified, so please don't delay and apply now!

We’re proud to be an inclusive employer

We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities.

We’re committed to being a great place to work– attracting and developing people from the widest possible range of backgrounds. We want everyone to perform at their best and feel able to be themselves. We understand that if we’re diverse and inclusive, we’ll better understand different perspectives, which is fundamental to our job resolving financial complaints.

We welcome applications from Black and other ethnic minority candidates, and female candidates, for all positions and particularly so for senior leader positions as they are under-represented within the Financial Ombudsman Service at this level.

We are proud to be a Disability Confident Leader. This means that we will put disabled candidates entering under the scheme through to the next stage of the recruitment process should they meet the minimum criteria for a role. A minimum criterion needs to be measurable from reviewing a candidate’s CV/supporting statement. Exceptions may apply if due to the volume of applications we are not able to interview all eligible candidates who qualify under the scheme. If you would like to speak to a member of our team about any reasonable adjustments you need, please email hrsupport at financial-ombudsman.org.uk and let us know your preferred method of contact.

Find out more

Check out below channels to find out more about everyday life at the Financial Ombudsman Service – and don’t forget to follow us while you’re there!
  • LinkedIn: Financial Ombudsman Service
  • Our careers page: financial-ombudsman.org.uk/who-we-are/join-us

Good luck with your application!

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