Job Description
Looking for a new challenge?
Take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply!
Learning and Development Manager
As Learning and Development Manager, you’ll be responsible for leading the team forward helping to create an L&D function that is flexible, agile, and visionary.
Contract: Permanent
Working Hours: 35
Salary: Circa £60,000
Reporting to: Head of Organisational Capability
Location: London Docklands
Our permanent hybrid policy sees us all working at least four days across a fortnight in the office.
The capability, development & performance of colleagues across the Financial Ombudsman Service is critical to achievement of our Vision. Your mission, as L&D Manager, will be to drive the capability of our organisation, with high performance at its heart, supporting us to achieve our strategic and operational goals.
Key Responsibilities
Minimum Criteria
Our people are the most important part of delivering our purpose. If it wasn’t for their amazing efforts, ideas and commitment we wouldn’t be able to make a difference that we do today. So, we offer an attractive, competitive salary and flexible benefits to suit them.
Here’s a list of some of the many benefits and perks you can get for working with us:
Due to high application numbers this advert may end earlier than the date specified, so please don't delay and apply now!
We’re proud to be an inclusive employer
We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities.
We’re committed to being a great place to work– attracting and developing people from the widest possible range of backgrounds. We want everyone to perform at their best and feel able to be themselves. We understand that if we’re diverse and inclusive, we’ll better understand different perspectives, which is fundamental to our job resolving financial complaints.
We welcome applications from Black and other ethnic minority candidates, and female candidates, for all positions and particularly so for senior leader positions as they are under-represented within the Financial Ombudsman Service at this level.
We are proud to be a Disability Confident Leader. This means that we will put disabled candidates entering under the scheme through to the next stage of the recruitment process should they meet the minimum criteria for a role. A minimum criterion needs to be measurable from reviewing a candidate’s CV/supporting statement. Exceptions may apply if due to the volume of applications we are not able to interview all eligible candidates who qualify under the scheme. If you would like to speak to a member of our team about any reasonable adjustments you need, please email hrsupport at financial-ombudsman.org.uk and let us know your preferred method of contact.
Find out more
Check out below channels to find out more about everyday life at the Financial Ombudsman Service – and don’t forget to follow us while you’re there!
Take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply!
Learning and Development Manager
As Learning and Development Manager, you’ll be responsible for leading the team forward helping to create an L&D function that is flexible, agile, and visionary.
Contract: Permanent
Working Hours: 35
Salary: Circa £60,000
Reporting to: Head of Organisational Capability
Location: London Docklands
Our permanent hybrid policy sees us all working at least four days across a fortnight in the office.
The capability, development & performance of colleagues across the Financial Ombudsman Service is critical to achievement of our Vision. Your mission, as L&D Manager, will be to drive the capability of our organisation, with high performance at its heart, supporting us to achieve our strategic and operational goals.
Key Responsibilities
- You will be driving excellence in leadership, performance, career & succession planning, coaching as well as all learning and development interventions
- You will be driven to build core capabilities across the whole Service
- You will focus and collaborate on developing the critical behavioural and technical skills for a transforming organisation
- You’ll guide and strengthen our leadership capabilities
- You will be accountable for all development milestones in colleague experience
- As a key member of the HR team, you will work with colleagues across the team to build, collaborate and lead on initiatives within the People Strategy.
- You will work with the Head of Organisational Capability to develop and bring to life the L&D strategy
- Leading and coaching the L&D team, creating a centre of excellence within the organisation!
- Working with external partnerships to build best in class L&D ecosystem
Minimum Criteria
- Strong L&D professional, including design & delivery as well as leading on wider talent management
- A proven track record in delivering leadership/management development strategies
- Strong creative problem-solving abilities
- Excellent leadership skills, a high degree of personal credibility and strong interpersonal skills
- To be a self-starter with the ability to work equally well on your own initiative as well as being a great collaborator
- You must have a natural approach to building relationships and influencing stakeholders and have the ability to develop effective working relationships with colleagues at all levels
- Have a proven hands-on attitude, be flexible and adaptable
- Have intellectual curiosity, bringing valuable insight into the team/business
- Creative and innovative with a passion for generating new ideas and challenging the status quo
- Accredited and/or experienced with psychometric tools, for example MBTI and strengths scope
- Data driven
Our people are the most important part of delivering our purpose. If it wasn’t for their amazing efforts, ideas and commitment we wouldn’t be able to make a difference that we do today. So, we offer an attractive, competitive salary and flexible benefits to suit them.
Here’s a list of some of the many benefits and perks you can get for working with us:
- 25 days holiday entitlement, with the option to buy extra or sell days
- Generous pension
- Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few
- Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others
- Employee Assistance Programme
- Extensive opportunities for personal and career development
- Fully equipped on-site gym open 24 / 7 (London office only)
- Extensive Well-being resources including on-site therapists (London office only)
- Beautiful and bright London office looking over the Thames and near to mainline stations
- Our employee led networks do fantastic work in educating and raising awareness across a range of experiences and support us in being an inclusive employer and a great place to work. You can get involved, too!
- Please apply by with your current CV, and supporting statement if you wish to include one
- Applications need to be submitted by 23:59 on Sunday 4th June 2023
Due to high application numbers this advert may end earlier than the date specified, so please don't delay and apply now!
We’re proud to be an inclusive employer
We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities.
We’re committed to being a great place to work– attracting and developing people from the widest possible range of backgrounds. We want everyone to perform at their best and feel able to be themselves. We understand that if we’re diverse and inclusive, we’ll better understand different perspectives, which is fundamental to our job resolving financial complaints.
We welcome applications from Black and other ethnic minority candidates, and female candidates, for all positions and particularly so for senior leader positions as they are under-represented within the Financial Ombudsman Service at this level.
We are proud to be a Disability Confident Leader. This means that we will put disabled candidates entering under the scheme through to the next stage of the recruitment process should they meet the minimum criteria for a role. A minimum criterion needs to be measurable from reviewing a candidate’s CV/supporting statement. Exceptions may apply if due to the volume of applications we are not able to interview all eligible candidates who qualify under the scheme. If you would like to speak to a member of our team about any reasonable adjustments you need, please email hrsupport at financial-ombudsman.org.uk and let us know your preferred method of contact.
Find out more
Check out below channels to find out more about everyday life at the Financial Ombudsman Service – and don’t forget to follow us while you’re there!
- LinkedIn: Financial Ombudsman Service
- Our careers page: financial-ombudsman.org.uk/who-we-are/join-us
