Learning & Development Manager

£15000 - £100000

Job Description

Here at DHL Express UK, we are an employer of choice, a recognised Top Employer and specialists in providing Excellence, Simply Delivered. You could join our team of over 4000 employees dedicating themselves in Connecting People and Changing Lives through express delivery of parcels and international shipments from some of the best loved and most widely recognised brands across the globe.

DHL Express UK is part of the Deutsche Post DHL Group - the world’s most international company. We operate in more than 220 countries and territories worldwide, enabling us to provide exceptional national and international career development opportunities. Within DHL Express’s pursuit to be The Logistics Company of the World we engage in a number of initiatives such as – Go Teach, Go Green and Go Help.

Certified International Specialists

From Operations to Sales, Customer Services and Corporate Functions our mission remains the same, to provide Excellence. Simply Delivered to achieve this our Certified International Specialist programme builds a common culture and provides the specialised knowledge our employees need to do their job competently and confidently.

Our Values

Our values and culture at DHL Express UK are an extremely important aspect of our business. We embody our culture in three core attributes;

  • Head: Being Results Orientated &  Leveraging Strengths
  • Heart: Providing Purpose & Having and Creating Trust
  • Guts: Being Positive about Challenge, Uncertainty and Change & Focussing on Clear Priorities

In addition to ‘Head, Heart and Guts’. We promote an open and honest feedback culture based on Results & Respect, whereby our employees respect one another, embrace diversity and inclusion and drive employee engagement, every day and everywhere whilst never compromising on integrity and compliance.

Do you want to be part of a company that connects millions of people worldwide? Do you have the drive to make a difference? Click Apply Now!

Tasks and Responsibilities

The role of the Learning & Development Manager is to lead and support the operational Learning and Development Specialists to ensure delivery and compliance to all policies and procedures, and ensure all delivery is relevant and timely. Supporting DHL Express and the wider DPDHL business to embed a positive learning culture and support the embedding of the DPDHL values within the business.

  • Provide recommendations and options to meeting identified development needs which are aligned with business strategy and focus.
  • Develop bespoke training sessions with clear materials and guidelines for delivery.  These will include support on the effective application of HR policies and procedures.
  • Act as a fully participative senior member of the CoE acting in a pro-active solution focussed when dealing with challenges and providing creative ideas for enhancing the service the CoE delivers to the business.
  • Provide an appropriate range of solutions with cost benefit analysis and recommendation of approach and agree on action to be taken
  • Develop content which demonstrates clarity of the aim and objectives takes the learner through a logical and progressive development route.
  • Develop material that is aligned to corporate standards and includes all elements of the process such as joining instructions, pre-course material (if appropriate), exercises & activities, presentations, workbooks, tutor notes and Individual Development Plans.
  • Engage and liaise with subject matter experts, where appropriate, to ensure that content is up to date, complete and aligned with other similar material.
  • Create and share innovative ideas for improving the service the L & D CoE provides to the business.
  • Act as a consultant to Business Managers to identify personal and team development needs.
  • Seek to enhance the integration of technology and accessibility of learning and development.
  • Lead, coach and develop all L&D team members, providing support for individual development plans and managing performance.

Safety and Security

  • Adhere to country laws/regulations and company procedures/  standards in regard to Safety and Security
  • Adhere to customs / import / export procedures as applicable
  • Ensure any potential security breaches or concerns are brought to the attention of supervisor/manager without delay
  • There may be a requirement to undertake a Counter Terrorism Check (CTC) in relation to certain duties and procedures.

Our Promise to You - Benefits

  • Competitive salary
  • Eligibility to participate in performance related bonus schemes
  • Generous holiday entitlement increasing with years completed service
  • Company pension scheme with excellent contribution rates
  • Car Allowance or Company Car
  • Private Medical
  • Life Assurance
  • Enhanced maternity pay
  • Generous company sick pay
  • A competitive package of voluntary benefits including retail, entertainment, gym membership discounts and more
  • Discounted Health Assessments
  • Access to professional employee assistance, wellbeing programme and qualified mental health first aiders
  • Excellent training and development opportunities with a strong focus on internal promotion


Your Profile - Skillsets and Attributes

  • Ensures Strategies/plans are aligned and reflect others view
  • Develops strategies/plans aligned to broaden organisational strategy
  • Communicates Strategy
  • Establishes clear, challenging and achievable objectives
  • Coordinates effort and aligns resources to achieve objectives
  • Regularly reviews and communicates progress against objectives and adjusts as needed
  • Champions continuous improvement and innovation
  • Takes responsibility for own decision and recognizes the contribution of others
  • Maintains effective relationships with customers
  • Develops and delivers high quality / innovative services and solutions
  • Focuses on customers and gains their commitment
  • Gains management and colleague support to meet customer needs
  • Previous experience of working in Learning & Development
  • Would ideally have previous experience of managing a team

What’s Next?

  • Apply now and upload your CV online.
  • If your CV has been shortlisted one of our Recruitment & Talent Advisor’s will contact you within 5-10 days to discuss further details.
  • Please note: Due to the nature of our business we are regulated by the CAA (Civil Aviation Authority), therefore it is compulsory for all applicants once offered employment to provide a full 5 year employment history. Additional to this we are required to carry out a Criminal Record check.

Privacy Notice

DHL International (UK) Ltd, act as a “Data Controller” and as per our responsibilities in line with the General Data Protection Regulations (GDPR) we take data protection very seriously and understand the importance of protecting your privacy and Personal Information. We collect and use your Personal Information in accordance with our Privacy Policy which will be supplied to you as part of our recruitment process

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