Learning & Development Manager – Back of House Restaurant Support

£15000 - £100000

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Job Description

Field based

Pizza is at the heart of everything we do. Our Back of House (BOH) teams are responsible for making our famous Pizza and Dough balls all over the UK and Ireland.

To ensure our Pizzaiolos, Cleaners and Kitchen Porters have all the skills they need, we’re looking for a L&D Manager – Back of House to focus on developing all of our BOH roles.

The role:

This role is responsible for all design and development of BoH team member learning programmes that both drive business performance and fit with our current business strategy.

Working with the L&D Director and L&D Digital Team you’ll partner with the business and our People Business Partners to understand skills gaps, then design, launch and deliver learning interventions to address them, drive business performance and fit our People strategy. You will also lead and facilitate the menu launch training, being the first point of contact for L&D.


What you’ll need:

You’ll bring a high level of knowledge of BoH operations. Naturally curious and able to provide brilliant internal customer service, you will need knowledge of learning methodology and interventions, as well as a strong understanding of the macro environment that defines our decisions within the L&D landscape. You will have a track record in multi-site restaurant operations. A background in L&D would be preferred but not essential.


Here you can be yourself.

We’re proud of every one of our team members, and we value the unique story that each of us brings. Our diversity makes us stronger, and we believe that sharing and supporting what matters to us helps to break down the barriers that stop us all from truly belonging and connecting. Whoever you are, where you come from, you’re welcome and belong here. Join our family and you’ll be encouraged to be yourself.

How can you NOT apply?

Inclusivity and respect are at the heart of our business and are valued by our teams, customers and suppliers. PizzaExpress and Milano is a place where everyone is welcome, and everyone belongs.

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