Lead Internal Quality Assurer

Twin Group
£30000 - £35000

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Job Description

Twin Group is an award-winning provider of education, travel, work experience, accommodation, and employment services , with offices in London, Leicester, Eastbourne, Dublin and Valencia. We offer a diverse number of life enhancing services to our clients and every member of our team is essential in achieving this.


SALARY RANGE: £30000 - £35000

Overview Of The Role

  • The role comprises management of the IQA function, processes, and systems as well as IQA duties.
  • To line manage Twin’s IQA team to ensure effective delivery and quality assurance of all qualifications for full compliance with the requirements of external bodies – Awarding Organisations.
  • Conduct IQA sampling to support the IQA team.
  • Lead with all awarding body EQA visits.
  • Contribute to the self-assessment process to promote and implement quality improvements throughout the department for the QIP.


Lead IQA Duties

  • Provide feedback and support to IQAs to develop their practice to ensure systems and processes are being followed.
  • Lead with the assessment induction process for new assessors/trainers.
  • Monitor, support and co-ordinate the work of the IQA’s and/or trainee IQAs.
  • Ensure all assessor/trainer development observations and standardisations are planned and carried out in timely manner to facilitate the development of a highly skilled and effective delivery team.
  • Work effectively with the Delivery Teams to plan the IQA summative assessments and keep the schedule current
  • Monitor and support IQA team with any contribution to trainer performance reviews to facilitate the development of a highly skilled and effective delivery team
  • Identify CPD needs of IQA’s to ensure that they have skills, knowledge and competence to fulfil their role.
  • Maintain an assessor/trainer competency matrix and implement a CPD schedule.
  • Monitor learner progression escalating any concerns.
  • Escalate any IQA concerns with your line manager.
  • Allocate IQAs to new trainers/assessors and ensure effective IQA support and mentoring for all new assessors.
  • Coordinate IQA standardisation meetings to ensure consistent practice throughout the IQA team including trainee IQA’s
  • Lead on the planning and implementation of curriculum design to ensure learner resources are current and fit for purpose.

IQA Duties

  • Sample qualifications in line with sampling plan and IQA strategy.
  • Ensure all IQA documentation is completed adhering to Awarding Organisation and company standards.
  • Maintain the integrity of all programmes by reporting any suspected malpractice or maladministration are followed.
  • Provide feedback and advice to trainers/assessors to develop their assessment practices and ensure that trainee trainer/assessor’s assessment decisions are countersigned.
  • Plan and conduct learner interviews in line with the IQA strategy to ensure quality of delivery

Awarding Organisations

  • Liaise with Awarding Organisations (AO) to agree sampling timeline and lead on external Quality Assurance (EQA) visits.
  • Complete centre updates to inform AO’s of any changes to delivery team as and when required.
  • Work on Centre Approval activities as directed by the Quality Manager/ Head of Quality & Safeguarding co-ordinating the development of schemes of works (SOWs), lesson plans and approval applications.

Continuous Improvement

  • To participate in course evaluation, quality assurance and self-assessment processes.
  • Ensure information gathered during good practice groups is routinely disseminated and shared

General Duties

  • To conduct aspects of all duties and responsibilities in line with Twin’s Health & Safety Policy in the interests of themselves, other colleagues, and learners.
  • To maintain the highest professional standards in accordance with the policies of Twin.
  • To travel as required to meet the requirements of the position.
  • To carry out other duties as may reasonably be required.


  • Lead IQA qualification – Essential
  • Assessing qualification, CAVA, TAQA, A1, or equivalent – Essential
  • Level 2 Functional Skills in Mathematics and English or equivalent – Essential
  • PTTLS, DTTLS or equivalent – Desirable

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