Job Description
Reports to: Moderator
- We aim to provide the best possible EPA experience for apprentices, customers, and colleagues.
- Our team are honest, transparent, and professional in everything they do.
- We expect colleagues to be collaborative and innovative to improve our products and services.
- Occupational experience (minimum of three years).
- Knowledge and application of hardware and software.
- Knowledge and understanding of networking functions and principles.
- Understanding and application of security functions.
- Experience of VoIP, data, and telecoms environments.
- Understanding of maintenance procedures.
- Application of troubleshooting and diagnostic tools.
- Experience in IP addressing and basic scripting (command line).
- Experience in working with different network cables and connectors.
- Experience with cloud and on-premise.
- Excellent communication skills.
- Competent in following processes, policies, and regulatory requirements.
- Relevant certification / qualifications for the role.
- Ability to write and communicate reports.
- Ability to interpret assessment governance and guidance documentation.
- Provide a high quality of customer service to both internal and external stakeholders.
- Ability to identify risks and solutions.
- Time management and prioritisation.
- Annual Leave – 25 days annual leave & your birthday off, plus 8 days bank holiday.
- Holiday Purchase Scheme - After successfully passing your probation, you will have the opportunity to buy additional holiday at the start of the calendar year. The cost of the additional leave will simply be deducted from your monthly pay across the year.
- Remote working – We operate on a fully remote model giving you the flexibility of working from home, with occasional travel to our office in White City, London.
- Pension Scheme - Royal London Pension Scheme with matched employer contributions up to 3%. You will contribute 5% as standard and can opt to increase or decrease your contributions.
- Life Assurance – Death in service benefit to the value of four times your annual salary, effective from your first date of employment.
- Private Medical Insurance - After passing probation, you can opt to join the company scheme at a discounted rate and gain access to our excellent private medical insurance scheme. We also offer free flu vaccinations to support you throughout the year.
- Salary Finance - Apply for loans through Salary Finance after passing probation, with competitive interest rates, quick acceptance, and repayments made directly through payroll.