Head of Operations (Apprenticeships)

East of England
£38000 - £42000

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Job Description

We are looking for an experienced and dynamic Head of Operations to join a Senior Management Team. In this role, you will be responsible for managing both Qualifications and Apprenticeship operations, contributing to the strategic growth of the organisation. You will work closely with the CEO, Head of Quality, and Head of Learning to manage the operations team.


As the Head of Operations, you will be responsible for:

  • Managing the customer service team and ensuring that customer issues are resolved promptly
  • Undertaking monthly reviews with Mentors regarding their Apprentice case load
  • Liaising with the Head of Learning to ensure optimal use of our Trainers and Mentors
  • Collating data and uploading funding claims to the Levy system, resolving any errors, and understanding the nature of any clawbacks
  • Managing the enrolment and onboarding of new Apprentices, including Eligibility Assessment
  • Contributing to the evolution of our processes to ensure a Good Ofsted inspection outcome
  • Providing statistics and data to the Board as required
  • Ensuring ESFA data is compliant with regulations
  • Monitoring and managing requirements related to Apprenticeship Accountability Framework metrics
  • Managing qualification workshop scheduling and resource allocation
  • Undertaking necessary CPD to ensure knowledge of Apprenticeship and Qualification provision is current
  • Assisting the Head of Quality in the development of Policies and Procedures and ensuring they are adequately implemented, and continuous improvement initiatives are effectively introduced
  • Managing the arrangements for Functional Skills and End Point Assessments
  • Managing internal assessments as required by Awarding Bodies
  • Managing data entry of Qualification results advised by Awarding Bodies
  • Liaising with End Point Assessment organizations and building strong relationships
  • Acting as Safeguarding Lead
  • Communicating with Employers as necessary

Why Join?

  • You will be part of a dynamic team that is passionate about helping individuals achieve their career goals through Qualifications and Apprenticeships.
  • They are an accredited training provider for four awarding bodies and offer seven apprenticeship standards on a National basis, with plans to increase the range of Standards they offer.
  • They have truly embraced the use of technology to automate many of the fundamental processes relating to their services and are committed to continuous improvement and innovation.
  • You will be working as part of the Senior Management Team, contributing to the strategic growth of the organisation.
  • They offer a competitive salary and benefits package, including a pension scheme, and opportunities for professional development.
  • They are an equal opportunity employer and value diversity at the company.
  • You will have the opportunity to work with a supportive team, where everyone's opinion is valued, and ideas are encouraged.


The ideal candidate for this position should have the following experience:

  • Strong experience in managing apprenticeships
  • In-depth knowledge of apprenticeship provision, including Ofsted inspections, ESFA regulations, funding claims, and operational efficiency
  • Experience managing a team
  • Excellent communication and interpersonal skills
  • Proficient in the use of technology and able to contribute to the further development of our systems
  • The ability to work independently and as part of a team
  • Experience working with Awarding Bodies (desirable)

If you are passionate about helping individuals achieve their career goals through qualifications and apprenticeships and have the relevant experience, please apply for this exciting opportunity.

Job Types: Full-time, Permanent

Salary: £38,000.00-£42,000.00 per year


  • Work from home


  • Monday to Friday

Ability to commute/relocate:

  • Cambridge: reliably commute or plan to relocate before starting work (required)

Application question(s):

  • Do you have experience within the apprenticeship sector?

Work Location: Hybrid remote in Cambridge

Reference ID: HOO

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