Job Description
Job description
Permanent
Location: Hybrid
Reports to: Quality Manager
Salary: £26,000- £30,000
Line management responsibilities: No
Overview
Training Qualifications UK is the fastest-growing Awarding Organisation in the UK, and a market leading End-Point Assessment Organisation. We work with over 500 schools, colleges, universities, and training providers across the world to provide qualification certificates, endorsements, and apprenticeships to over 150,000 learners.
Whats the secret to our success? Simply put, we do things differently here!
In this role you will perform a vital function in ensuring awards made by TQUK are valid and reliable, whilst providing outstanding customer service to our centres.
On a daily basis, you will make judgements regarding the validity of evidence and ensure that our centres meet TQUK requirements for Centre Approval to be maintained. You will provide advice and support to our centres about the processes and requirements for becoming, and staying approved, as well as help and support our centres relating to the expectations TQUK places on them, so they understand what to expect from the External Quality Assurance Process. You will also drive high standards in compliance, assessment activities, and continuous improvement activities.
TQUK has 3 values that we ask of everyone who represents us to live by; be courteous, have a willingness to learn, put the team first. Through these 3 values we offer our customers unrivalled service and can make TQUK be the best it can be.
Key Responsibilities
- Deliver outstanding customer service to TQUKs customers
- Carry out quality assurance activities with TQUK centres
- Sample centres assessment, grading and monitoring procedures and process, as required, to ensure that the decisions meet TQUKs requirements
- Complete Observations of relevant centre activities including but not limited to assessments being delivered
- Provide up-to-date information, advice, and guidance on TQUKs Quality Assurance activities and qualifications to centres
- Carry out approval reviews to new centres and make sure that all appropriate systems and procedures meet TQUKs requirements
- Support investigations and additional centre activities as required
- Ensure that up to date knowledge is maintained in areas of competence, including but not limited to attending training events/conferences organised by TQUK
- Attend standardisation and training meetings
- Conduct Staff and Learner interviews as required
- Complete and submit External Quality Assurer Reports within the required timescale
- Agree a suitable date with the Lead External Quality Assurer for quality visits as and when requested
- Assist the Lead External Quality Assurer in finding suitable portfolios for standardisation
- Support bespoke training events as and when required and produce fit for purpose activities for the events
Key requirements
- Hold or be working towards a recognised qualifications in Assessment and/or Internal Quality Assurance, including but not limited to:
- Level 4 Award in the Internal Quality Assurance of Assessment Processes and Practice
- Level 4 Certificate in Leading the Internal Quality Assurance of Assessment Processes and Practice
- V1 Conduct internal quality assurance of the assessment process
- D34 Internally verify the assessment process
- Level 4 Certificate in Leading the External Quality Assurance of Assessment Processes and Practice
- Level 4 Award in the External Quality Assurance of Assessment Processes and Practice
- Be fully committed to on-going CPD in the occupational area in which youll be working
- Meet the occupational competence requirements of the qualification being quality assured, as outlined by TQUK
- Have excellent verbal and written communication skills
- Be organised and able to prioritise your workload
- Be able to think on your feet and respond to customer demands
- Be comfortable working to deadlines, set standards and operating procedures
- Be familiar with current information and guidance issued by the current regulators including but not limited to Ofqual, Qualifications Wales and CCEA Regulation, and the Department for Education.
- Be willing/able to travel, as required
Key characteristics
Here are just a few of the essential soft skills you will need to successfully join our team:
- Be confident and ambitious with a can do, will do attitude
- Be well motivated, enthusiastic, and able to work on your own initiative
- Be able to have fun!
- Be passionate about education and the opportunities that it brings
- Be able to keep an eye on the bigger picture and appreciate where your role fits into the business
- Ability to work in a flexible manner, adapt to different environment and solve problems
- Excellent communication and interpersonal skills
- Outstanding attention to detail
Key benefits
- Training, Qualifications & Apprenticeships. Its what we do!
- 25 days annual leave plus 8 days Bank Holiday (33 in total)
- An extra day off to celebrate your birthday
- Annual Loyalty Bonus
- Annual salary review
- NEST pension
- Cycle to work scheme
- A positive and supportive working environment
- Christmas period closure
- Comprehensive onboarding
- A workplace that supports a healthy work/life balance
_We are an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Should you require any additional support during the recruitment process due to a disability, please contact us so we can assist you._
