End Point Assessor - Customer Service - Casual

Innovate Awarding
£15000 - £100000

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Job Description

We are looking for innovative, approachable Customer Service End Point Assessors to join our inclusive, supportive team and deliver exceptional experiences for our learners and employer partners.

You will join our business as a casual End Point Assessor, or as we call you, an Associate EPA, delivering aspirational assessments with integrity, approachability, and resourcefulness.

Who we are:

At Innovate Awarding we strive to provide end point assessments that are respected, delivered simply with no surprises along the way. Our reputation speaks for itself - we're Multi Standards EPAO of the year and were one of the first to be registered with the Education and Skills Funding Agency. We're trusted by employers and their training organisations across the country to evaluate Apprentice competence.

As one of our End Point Assessors, you'll deliver consistent, professional assessments that take learners through end point assessments towards the completion of their apprenticeships. From multiple-choice question tests and professional discussions to observing them at work, overseeing tests and everything in between, you'll assess to ensure their success.

Why Innovate:

If you are looking for a rewarding role in an organisation with a long-established reputation and are passionate about contributing to the ongoing success and continuous improvement of your industry, then look no further.

What you will be doing:

Reporting to an End Point Assessor Manager, you'll be working with apprentices and their employers to plan, carry out and report on End Point Assessments. Making decisions for apprenticeship standards and overall grades, you'll use your expertise to make fair and independent assessment judgments against the standard's grading criteria. You'll also carry out administration and keep your sector knowledge up to date.

With a great work/life balance, and with the support of our expert and friendly team, you'll have the chance to not only help people improve their prospects, but to help our business achieve its ambitions.

As an EPA your role will be varied and flexible and will include working from home and visits out in the field within the sector you specialise in.

Who you are:

You have a wealth of professional experience in customer Service having worked in any of customer service sectors. Able to interact with a wide range of learners, you're empathetic yet effective in your tasks and a keen communicator, whether that's written or verbal. You'll be confident working autonomously but also a keen team player. Your time management and administration skills will be second to none.

What you'll need:

A proven passion for and minimum 2 years' hands-on experience within customer Service sector. Access to a vehicle and your own IT equipment are a must, and you'll be familiar with MS Office and other IT systems (training will be provided for EPAPro).

What we offer:

In return for applying your skills and experience as an Associate End Point Assessor you will be welcomed and integrated in to the Innovate culture, so you really feel part of the team.

You will enjoy the flexibility to manage your own work, to suit your work/life balance.

As an Innovate Associate you will also benefit from

  • Core Hours: Monday - Friday 9.00 - 5.30
  • Generous mileage allowance
  • Comprehensive onboarding
  • Payment for standardisation and training events

Lifetime Training Group is committed to safeguarding and promoting the welfare of children and young people and expects all colleagues to share this commitment. The successful applicant will be:

Subject to all necessary pre-employment checks, including enhanced DBS (where applicable), qualifications (where applicable), identity and right to work.

All applicants will be required to provide two suitable references and all offers of employment will be subject to those references. Lifetime Training Group is an equal opportunities employer and is Disability Confident accredited.

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