End Point Assessment (EPA) Administrator

North East
£15000 - £100000

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Job Description


Contract: Fixed-term - 12 months

Location: Head office: Quorum Business Park, Newcastle upon Tyne

Hours per week: 37

Salary: £21,320 per annum

Shape real change with an NCFE career

Imagine a career where your contributions affect not only what people learn, but the way that learning is developed and delivered. NCFE is a place where employees not only make a positive social impact – influencing the lives of thousands of learners – but where you will have the opportunity to influence the way we work and directly shape our future direction.  

With over 170 years of education experience our core purpose remains at the heart of the organisation – to promote and advance learning to create a fairer, more inclusive society. We have built a high-performance workplace culture, backed by a strong set of values and behaviours, to ensure we’re working together as one organisation to make sure no learner is left behind.  

About The Role

We’re seeking an End Point Assessment (EPA) Administrator to join our End Point Assessment Team.

The purpose of End Point Assessment is to deliver positive, fair and rigorous End Point Assessments to apprentices across England whilst upholding compliance with regulatory requirements. The NCFE EPA team is responsible for managing and maintaining the integrity of End Point Assessment and providing positive experiences to the recipients of this service.

The EPA Administrator will support the team by providing timely and effective administrative support across a range of activities in line with our team objectives. The role will involve working with confidential data across a wide variety of systems and working directly with customers to provide guidance and support.

You'll Be Responsible For

  • Provide a high level of support and service over the phone when required, manage emails from customers and learners
  • Communicate with customers via phone, email and web chat if required
  • Reviewing information against quality checklists
  • Processing high volumes of confidential customer information
  • Supporting risk management and risk reduction across the team, to ensure compliance with regulatory requirement.
  • Receiving, logging and processing requests relating to EPA
  • Processing accurate and targeted data reports on a daily, and/or weekly basis

We Are Looking For Someone Who Has

  • Excellent telephone manner
  • Experience of working within a customer service role, via telephone and email
  • Excellent written and oral communication skills, including good grammar and spelling
  • Excellent interpersonal skills.
  • Demonstrable skills and good knowledge of MS office or similar IT systems
  • Ability to work under pressure within a fast-paced environment
  • The ability to manage a high-volume workload and accurately prioritise tasks

Read The Full Job Description

What will we offer you in return?

One of the biggest rewards of a career with NCFE is contributing to our promise to support the delivery of the highest possible quality learning experiences for our learners and for them to achieve the best possible outcomes as a result. 

 Benefits Include

You will also have access to a fantastic range of employee benefits and support for your personal and professional development.

  • Company Pension, employer’s contribution up to 9% when you contribute 3%
  • Life Assurance (4 x basic salary) 
  • £200 personal development allowance per year 
  • £400 towards any NCFE accredited qualifications per year
  • Two hours a month to spend on personal development
  • Free learning resources on our in-house 'Learning to Grow' platform

We also support your health and wellbeing by giving all colleagues access to: 

  • A minimum of 25 days holiday per year, plus 8 bank holidays
  • An additional 3 days off during the Christmas closure
  • A flexible and hybrid approach to working  to support a work-life balance
  • Westfield Health Cash Plan worth up to the value of £635
  • Fika - a mental fitness app
  • Employee Assistance Programme - including a 24/7 confidential help line and counselling sessions  
  • Doctor Line - same day appointments

Want to know more about NCFE?

Take a look at our website ncfe.org.uk/

Equality, Diversity and Inclusion (EDI) statement

Creating a fairer and more inclusive society is at the core of who we are at NCFE. We're committed to building rich diversity into our workforce at all levels, to ensure that we understand and are representative of the communities and customers we serve.

We do not discriminate against anyone due to their gender, race, age, religion, beliefs, identity, social background, visible or hidden disability, or neurodiversity. Instead, we pride ourselves on our collaborative, vibrant and high-performance culture which embraces everyone, celebrates uniqueness, and enables everyone's voice to be heard.

Our dedicated Diversity and Inclusion team works across our organisation to achieve this.

How To Apply

Before applying, please note that we require all candidates to be able to demonstrate proof of Right to Work in the UK.

Ready to join us and shape real change? Apply with your CV if you have the commitment to excel in this position. We look forward to learning more about you.

Closing Date: Friday 31 March 2023

Interview Date: TBC

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