Digital Learning Advisor

Job Description

Posted on: 
September 3, 2022
Role: Digital Learning Advisor

Location: Remote

QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. Headquartered in London, but with a nationwide network of state-of-the-art training centres, QA Group is comprised of four fast-growing divisions- Learning, Apprenticeships, Consulting and Higher Education all of which deliver innovative and cutting-edge skills solutions to UK organisations.

By powering potential – the potential of over a quarter of a million learners a year. We empower them to push boundaries and thrive in the workplace.

Working within the Digital Learning team, this role will be responsible for providing support and guidance to learners, providing a positive learner experience and ensuring the team KPI’s are met. You will also be enrolled onto a Data Technician level 3 apprenticeship.

Key Responsibilities

  • Deliver engaging Programme Launch sessions to groups of learners and feedback on Day 1 Learning Submissions, ensuring they meet the required criteria.
  • Work with and support the team of Digital Learning Consultants, other DLA’s (where appropriate) and Learning Specialists to ensure learners receive feedback on submissions and responses to queries within SLA.
  • Be available on Zendesk online chat during working hours and provide prompt responses to learner queries.
  • Monitor the Digital Apprenticeships mailbox and respond to any queries relating to your programme area.
  • Professionally engage with both employers and learners to update on progress and plan for realistic progression.
  • Deal with customer questions and complaints in line with Company policy where appropriate.

About You

  • Excellent verbal and written communication skills
  • Ability to engage and motivate learners remotely
  • Self-motivated with a customer centric focus
  • Strong planning and organising skills
  • Ability to solve problems using experience and knowledge to overcome barriers
  • Desire to learn and develop

What We Can Give You

Access to innovative delivery methods, and exciting course material

Chance to work with like-minded educational enthusiasts; able to share and learn delivery best practice and industry leading knowledge

Receive specialist coaching and support from your education leaders

Apply now – here’s how! Simply hit the apply button. But if you want to know more or have any questions please email \
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