Apprenticeship Improvement Manager

Twin Group
£40000 - £45000

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Job Description

About Us

This is an exciting opportunity to join eTraining (part of the Twin Training International Group), an established high quality training provider of Apprenticeships who are undergoing innovative and transformational change. The successful candidate will be in a key role driving innovation and change, improving the success of Apprenticeships, reporting into and supporting the Head of Apprenticeships to develop, improve and grow this essential area of business. We are committed to our company values which are: To Help Others, To Do Our Best, To Keep Improving. With this in mind, we work with Industry, employers and learners to ensure that all parties are able to grow and progress through bespoke, high quality training to improve skills, confidence, career progression and productivity, meeting the needs of industry and the wider UK growth plan.

Overview Of The Role

To coordinate and continuously improve the development, coordination, and quality of all its Apprenticeship programmes both internally across the Group and externally with all of its employers, continuously improving standards across its employer contracts and with the ESFA.

Responsibilities include planning, organising and improving all aspects of contract delivery whilst working collaboratively with all other Group functions.


SALARY: £40000 - £45000 Annually

LOCATION: Remote with limited travel as required


  • 25 days annual leave plus bank holidays (this is pro rata for part time staff)
  • Long service award – extra day’s leave added after completion of a full year of employment, up to an additional 5 extra days.
  • birthday off (additional to leave) 
  • 5 days paid sick leave per year
  • free eye tests
  • Employee referral scheme  - £500 for a successful referral
  • Pension – 3% employer contribution
  • Sabbatical. We are introducing the right to request up to 1 month’s unpaid sabbatical leave.
  • Season ticket loan of up to £1000.00 per year
  • Cycle to work and Techsave schemes
  • 2 volunteering days per year, volunteering must be with registered charities
  • Ability to buy up to 3 days holiday per year.
  • Death in Service Award, including an Employer Assistance Programme


  • Oversee the quality of delivery of eTraining apprenticeship programmes and contracts with employers.
  • With the Business Development team, ensure that Apprenticeships are set up on the required ESFA systems and Portals and that the required processes and systems are in place for recruitment.
  • Develop programme and contract evaluation frameworks to assess the strengths of programmes and contracts and to identify areas for improvement.
  • Develop and maintain management systems and procedures of programmes and new Apprenticeship projects in line with individual audit and reporting regulations, working closely with the Group Quality Team.
  • Oversee the collection and maintenance of data and records of programmes for statistical and reporting purposes according to ESFA funding requirements and the Groups financial regulations.
  • Coordinate claims monitoring information and reports as required by the ESFA and other external funding bodies and clients, supporting the Head of Service.
  • Liaise with specialist technical experts to ensure a rich, engaging and bespoke curriculum offer and drive up delivery improvements across all apprenticeship contracts, ensuring they are fully compliant to both ESFA and Ofsted regulatory standards.
  • Identify effective and lean processes to ensure programmes/contracts operate within approved budgets, provide value for money, monitoring and evaluating improvements as programmes progress.
  • Identify and evaluate the risks associated with programme activities and with the Head of Service, take appropriate action to improve, control and mitigate all risks.
  • Monitor programme activities, and in line with contract management processes conduct an annual evaluation in line with the Group Self Assessment process.
  • With Group central functions, co-ordinate and facilitate any internal or external review or evaluation of programmes, reporting evaluation findings and recommend changes to enhance programmes as appropriate.
  • Collaborate with the bidding and marketing teams to promote etrainings engagement with learners and employers.
  • Embed a culture of continuous improvement with all staff across eTraining Apprenticeship programmes and in line with the Groups vision, mission, purpose and values.
  • Participate in the Groups appraisal process and take responsibility for identifying your own professional and career development needs.
  • To maintain and achieve at least an Ofsted Grade 2 for all Apprenticeship delivery as a result of the programme of continuous improvement practice in place.
  • With the Head of Service and IQAs, support the development of KPis for all staff involved in the design and delivery of Apprenticeship programmes.
  • Monitor all Apprenticeship delivery through the published Apprenticeship Accountability Framework.
  • Develop a programme of staff CPD to drive up the quality of Teaching, Learning and Careers progression

Qualifications / Education

  • Degree level or at least a level 5 teaching and learning qualification

Knowledge / Experience

  • 5 years of experience in developing and improving the quality of Apprenticeship programmes.
  • Essential to have either lead or heavily supported Ofsted inspections involving Apprenticeships in the last 3 years.
  • Significant experience in planning and monitoring the apprenticeship curriculum
  • A very good understanding of embedding Safeguarding, Prevent and British values into the curriculum
  • A very good understanding of embedding cross cutting principles into the curriculum
  • A highly developed understanding of equality, diversity and inclusion and its impact on all learners and employers.
  • Significant experience of quality monitoring across educational programmes
  • Significant experience of driving improvement through the effective monitoring of Teaching and Learning observations.
  • Excellent people skills
  • Excellent data knowledge and skills
  • Excellent written and verbal communication skills.
  • A Collegiate Team player
  • A values and purpose driven individual who creates significant impact at every opportunity.

We are dedicated to ensuring that all job applicants and members of staff are treated equally, without discrimination on the grounds of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, or age.

Safeguarding and Welfare

eTraining is committed to safeguarding and promoting the welfare of children, young people, and adults and expects all staff and volunteers to share this commitment. Successful applicants will be required to undertake an enhanced disclosure via the CRB, where appropriate.

Safeguarding and Prevent

eTraining has as a Safeguarding Policy which encompasses legislative changes to include PREVENT (Anti-terrorism and Anti radicalisation strategy) and it is the responsibility of all staff to comply with this and the key responsibilities for staff under this Policy. You will be required to complete mandatory training subject to employment.


We are dedicated to ensuring that all job applicants and members of staff are treated equally, without discrimination on the grounds of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.


The post holder must maintain the confidentiality of information about eTraining customers, staff, and other Twin Training Group stakeholders. Some work is of a confidential nature and information gained must not be communicated to other persons except in the recognised course of duty. The post holder must always meet the requirements of the Data Protection Act (GDPR).

Health & Safety

Employees must comply with the provisions of the ‘The Health and Safety at Work Act 1974’ and must take reasonable care for the health and safety of themselves and of other persons who may be affected by their acts or omissions whilst at work. Employees are also required to co-operate with their employer to enable them to perform or comply with any statutory provisions. The organisations efforts to promote a safe and healthy working environment can only succeed with the full cooperation of its employees.

Equality & Diversity

eTraining has an Equality and Diversity Policy, and it is the responsibility of all staff to comply with this.


This job description is intended to provide a broad outline of the main duties and responsibilities only. The post holder will need to be flexible in developing the role in conjunction with their line manager. The post holder may be asked to carry out any other reasonable and lawful duty or instruction.

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