Apprenticeship Advisor


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Job Description

Homer Road, Solihull, B91 3LT


Up to £25,000 per annum dependant on experience + Benefits

Here at Serco, we are looking for an Apprenticeship Advisor to join the wider Learning and Development team to provide an excellent administration service and be able to consult on our apprenticeship and wider learning and development catalogue to our customers ensuring we deliver an excellent service.

As Apprenticeship Advisor you will be responsible for providing administration specifically for our apprenticeships offering support to the development coaches and quality team. This will cover tasks such as answering queries, scheduling items, co-ordination of workshops and face to face training and more.

You will be given training and support on our apprenticeship caseload management system as well as our learning management system to help co-ordinate learners and allocate learning.

You will work closely with the wider team to ensure the agreed governance and processes are always followed.

Key Accountabilities
  • Create and maintain learning assignments on the learning management system
  • Manage, test, and maintain online learning courses working with the design team
  • Work closely with our design team to upload content onto learning systems
  • Manage communications regarding learning opportunities and mandated learning requirements
  • First step to triage any learner queries/issues and escalating to team if no resolution
  • Initial support on apprenticeship applications/skill scans for learners
What You Will Need To Do The Role
  • IT Literate: MS Office Suite, with knowledge of Word, PowerPoint & Excel
  • Learning administration experience would be advantageous
  • Experience of working with an LMS, particularly Success Factors
  • Excellent interpersonal skills, with the ability to work across several teams
  • Maintain high standards of quality and accuracy, with an attention to detail
  • Excellent communication skills, both written and verbal
This role will manage and support activity across the Serco Group; therefore, travel to other Serco sites will be essential. Access to a car or train tickets will be provided as necessary, in line with Serco’s travel policy.

What We Offer
  • 10 day pa CPD
  • Pension – 6%
  • Childcare vouchers
  • Bike4Work scheme
  • Employee Assistance Programme
  • A company passionate about diversity and inclusion
  • Serco Benefits package
About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and \In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.


Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

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