Apprenticeship Advisor

North West
£23000 - £27500

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Job Description

Apprenticeship Advisor

Location: London Portsoken Street

Additional Details: Hybrid role – working from home as well as the location above

Full Time

Salary 23k – 27k Depending on experience

Join the BPP Family

The world is changing. Help us disrupt, innovate, and build careers through education. Established for over 40 years, we’re a global education provider delivering diverse qualifications for professionals at every stage of their career.

Committed? Passionate? Self-determined? Now’s your chance to be part of our exciting world.

Find more about joining the BPP family

Supporting future professionals by delivering and enhancing an apprentice support model

Delivering tailored support for students of all kinds on their professional journey, you’ll become an incredibly important person in the life of an apprentice. By delivering an enhancing a support model that provides excellent pass rates, student experience and strong operational relationships with our clients and trainees. The overall objective of this role is to provide support to our Accountancy & Tax apprentices, ensuring that they feel safe and welcome, understand the programme requirements, and remain engaged and progress throughout their programme.

What you’ll be doing

· Acting as a point of contact for all programme queries from students, offering excellent customer service and issue resolution

· Working with appropriate stakeholders to support the successful on-boarding of new students

· Interviewing learners and line managers as part of an onboarding process

· Ensuring learner records are kept up to date and that key information is sent to students as part of their enrolment to their educational programme

· Reviewing attendance, steps, exam results and Hub engagement on a regular basis. Pro-actively facilitate follow up calls with learners in line with the school’s retention and progression strategy, ensuring they have the support they need to achieve and are progressing at the required rate

· Ensuring apprenticeship students have access to a learning plan at the start of their programme

· Providing regular communication to learners regarding their programme of study

· Checking exam results and facilitate subsequent course bookings in line with the LP, adjusting the learning plan throughout the learner journey as necessary

· Promoting learner feedback mechanisms

What we’re looking for

· Focused and passionate about student success

· Excellent interpersonal communication skills – verbal and written

· Proactive, resilient, self-motivated, and ready to take on any task

· Continually seeking to improve and enhance the learner experience

· Lateral thinker with a logical approach to tasks and problems

· Excellent organisational skills to meet deadlines

· Able to prioritise effectively and be able to juggle several tasks at the same time

· Experience of working in an office environment with several work-based deadlines

· Experience of working autonomously and managing workload efficiently and effectively however also able to work well within a team solve problems collectively, making suggestions and using other people’s ideas and advice

· Strong working knowledge of Microsoft Office packages specifically Outlook, Excel & Access is essential

· Desire and capability to developing own knowledge, learn new skills and new technologies

· Excellent time-management and organisational skills

What you’ll get

· Basic starting salary of 23k – 27.5k (depending on experience)

· Extensive product and job training, so you’ll have all the tools required to provide great support

· 28 days holiday (plus bank holidays)

· Discounts and Exclusive offers via BPP rewards

· Study opportunities - Access to BPP’s market leading courses to gain additional qualifications

· Coaching and development, with real opportunities to progress your career at BPP

_Please note that the successful candidate will be required to undergo an enhanced DBS check.

_Please note that this post is exempt from the Rehabilitation of Offenders Act 1974 and therefore the successful candidate will be required to declare any convictions, cautions, reprimands, and final warnings that are not protected, as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013).

Sound like the perfect fit? Apply now!

Job Type: Full-time

Salary: £23,000.00-£27,500.00 per year


  • Company pension
  • Cycle to work scheme
  • Employee discount
  • Private medical insurance
  • Referral programme
  • Sick pay
  • Store discount
  • Wellness programme
  • Work from home


  • Monday to Friday

Work Location: Hybrid remote in Manchester, M1

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