Quality Manager - Education and Assessments

Location: Hybrid - Birmingham, Fort Dunlop - B24 9FD - Attendance once a week on a Monday

Salary: £48,000 - £50,000 per annum, DOE

Excellent Benefits

Contract Type: Full Time, Permanent

What We Can Offer You:

25 Days Annual Leave (Pro-Rata for Part-time and Fixed-Term Roles)
Additional Holiday Purchase
Hybrid Working
Performance-Related Bonus
Life Assurance
Vitality Private Healthcare
Subsidised Gym Memberships
Cycle to Work Scheme
Discount Vouchers
Access to Wellbeing Resources

Why Do We Want You

We are looking for a dedicated and experienced Quality Manager with a strong background in End Point Assessment (EPA) and Apprenticeship assessment. You will bring proven expertise in overseeing complex assessment operations, ensuring quality and compliance across multiple programmes, and leading improvements in assessment methodology and assurance. In this role, you will provide strategic leadership while maintaining operational oversight of assessment delivery, internal quality assurance, and stakeholder management. We're looking for someone who can combine deep regulatory understanding with confident decision making, strengthen our assessment frameworks, and support ICA's mission to set industry leading standards in regulatory and financial crime compliance education.

Please note: To complete your application, you will be redirected to Wilmington Plc's career site. At Wilmington Plc, we celebrate individuality and are committed to fostering an inclusive workplace. As a Disability Confident employer, we shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme, please use the contact details provided once you have clicked apply!

Job Purpose, Tasks and Responsibilities

Main Purpose of the Role: The Quality Assurance Manager is a senior leadership position within the Assessment team, acting as the Deputy to the Director of Assessments. You will provide strategic oversight of apprenticeship End Point Assessment activity and quality assurance across ICA, Apprenticeship Assessment, CLTI, and Bond Solon. You will lead on quality strategy, ensure the integrity of assessment processes, and provide expert guidance to assessors, markers, moderators, and IQA personnel. With responsibility for managing internal and external stakeholders, you will support effective project management and operational delivery across all assessment functions. Your leadership will ensure that all programmes meet regulatory requirements and uphold the highest standards of validity, reliability, and fairness.

Tasks and Responsibilities:

Key Responsibilities:

Ensure full compliance with Ofqual, Skills England, and other regulatory/accreditation bodies, with a strong focus on Apprenticeship End Point Assessment.
Develop, review, and maintain robust assessment and IQA policies, procedures, and documentation.
Lead continuous improvement of assessment processes, including moderation, verification, and standardisation, ensuring consistency and accuracy across all programmes.
Manage internal and external audits and provide expert guidance to leadership on regulatory updates, sector changes, and professional standards.
Oversee quality and assessment standards across ICA, Apprenticeship Assessment, CLTI, and Bond Solon, ensuring all activity meets regulatory and internal benchmarks.
Collaborate with assessment teams, senior leaders, external partners, and employer stakeholders to embed best practice quality management.
Support the recruitment, training, development, and performance of assessors, examiners, moderators, and IQAs, with emphasis on EPA capability.
Lead and deliver standardisation activity and training for markers, assessors, and IQA personnel.
Engage effectively with stakeholders to enhance assessment methodologies, learner experience, and EPA delivery.
Maintain accurate assessment and quality assurance records in line with regulatory requirements.
Identify and implement improvements and innovations in assessment and quality assurance processes.
Provide reports, insights, and recommendations to Assessment Boards and senior leadership on quality, compliance, and improvement strategies.
Support project management and operational coordination across assessment delivery to ensure efficiency and strong stakeholder alignment.

What's the Best Thing About This Role

You will have the opportunity to lead and shape the strategic direction of quality assurance across diverse assessment programmes, including high-stake End Point Assessments. Your work will directly enhance standards, strengthen compliance, and elevate the learner and apprentice experience. This role allows you to influence assessment excellence on a large scale while working with highly skilled and committed teams.

What's the Most Challenging Thing About This Role

Balancing rigorous regulatory requirements (particularly for Apprenticeships and EPA) with the need for continuous improvement and efficient operational delivery. You will need to maintain strategic oversight while being closely involved in day-to-day assessment functions across multiple programmes, navigating a complex landscape of stakeholders, standards, and deadlines.

What We're Looking For

To be successful in this role, you must have/be:

Experience in a quality assurance, compliance, or regulatory role within an education, training, or assessment environment.
Understanding of assessment and qualification frameworks (e.g. Apprenticeship Assessment).
Experience working with awarding organisations, professional bodies, or regulatory agencies (e.g., Ofqual, Skills England and DfE).
Relevant qualifications in education, assessment, compliance, or quality assurance (e.g., Certificate in Assessment Practice, Level 4 Award in Internal Quality Assurance, or equivalent).

To be successful in this role, it would be great if you have:

Strong project management and process improvement skills.
We know it's not a skill, but the successful candidate must have permission to work in the role's location by the start of their employment.

About us

Wilmington plc is a dynamic and expanding group of companies with a common aim turning knowledge into advantage. We provide information and training to professional business markets within the Risk & Compliance, Finance, Legal and Insight sectors. Our businesses enable professionals and their organisations to perform better by providing quality, relevant and reliable information, education and knowledge. We share ideas and successes across the group, harness shared resources and focus on our customers needs.

Join us and do Work That Means Something

At Wilmington plc, we help global customers to do the right business in the right way providing trusted data, insights, and education to navigate the Governance, Risk and Compliance (GRC) landscape. When you join us, you'll not only make a real difference for our customers, you'll also enjoy flexibility through hybrid working and benefit from a wide range of learning, career, and development opportunities. Whether you're just starting out, returning to work after a break, or looking to take your next step, you'll be doing work with meaning. Join us and make a real difference. Click on APPLY today!

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Quality Assurance Manager - Education and Assessments