Looking to launch your career in tech? Join Valetech Solutions Ltd as an apprentice and gain hands-on experience, industry recognised training, and a salary while you learn. We’re a growing company that values curiosity, collaboration, and innovation and we’re ready to invest in your future.

Role

Log and respond to IT support tickets, helping users with common technical issues such as login problems and connectivity
Set up and configure new hardware, install software, and assist with onboarding new users
Shadow experienced support staff to learn how to diagnose and resolve more complex technical problems
Monitor system alerts and flag issues to the team for further investigation
Keep records up to date by documenting support tickets and updating internal guides and knowledge bases

Training

Training schedule has yet to be agreed. Details will be made available at a later date.

After successfully completing the apprenticeship, you could progress into a full-time IT Support Technician role within our team.

Apprenticeship Standard: Information communications technician (level 3)
Training Provider: LDN APPRENTICESHIPS LTD
Working Week: Monday to Friday 9am to 5:30pm.
Expected Duration: 1 Year 6 Months
Positions Available: 1
Closing Date: Sunday, 15th June 2025
Start Date: Tuesday, 1st July 2025

Desired Skills

Communication skills
IT skills
Attention to detail
Customer care skills
Problem solving skills
Administrative skills
Logical
Team working
Initiative
Patience

Qualifications

English GCSE, grade 9-4 (A*-C) (Essential)
Maths GCSE, grade 9-4 (A*-C) (Essential)

About the Employer

VALETECH SOLUTIONS LIMITEDValetech Solutions Ltd is a dynamic and growing technology company that specialises in delivering innovative IT support and digital solutions to a wide range of clients. Our mission is to provide exceptional service, cutting-edge technical expertise, and practical solutions that empower businesses to succeed in a digital-first world. We pride ourselves on our supportive team culture, continuous professional development, and a genuine passion for technology. Whether we're helping a small business secure its systems or supporting a large client with complex infrastructure, we’re committed to excellence and collaboration. As an apprenticeship employer, we’re enthusiastic about nurturing new talent and offering real career opportunities for those ready to learn and grow in the tech sector.

VALETECH SOLUTIONS LIMITED

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IT Support Apprenticeship