Location: Stanground

BENEFITS: Office-based, mileage at 45p per mile, 25 days holiday per year

RESPONSIBLE TO: HEAD OF APPRENTICESHIPS

Overview

The Pastoral Officer plays a key role in ensuring all learners receive equitable, high‑quality support. Working closely with the Enrolment, SEND/ALN, and Safeguarding teams, the postholder identifies learner needs early, implements support plans, monitors progress, and provides emotional, academic, and wellbeing support.

Minimum Requirements

SEN Level 3 Diploma (or willingness to work towards within probationary period)
English and maths qualification to at least level 2

Core Skills & Experience

Experience working with apprentices or learners in an educational or training environment.
Strong understanding of SEND/ALN support frameworks.
Excellent communication and interpersonal skills for liaising with learners, families, staff, and external professionals.
Ability to identify learner needs and implement effective support strategies.
Sound knowledge of safeguarding principles and the ability to manage concerns sensitively and effectively.
Provided wellbeing support to learners.
Competence in maintaining accurate records and preparing high‑quality reports.
Ability to manage challenging situations with empathy, professionalism, and resilience.
Strong organisational skills, including prioritisation and time management.

Main ActivitiesLearner Support

Act as the primary point of contact for all learners and apprentices requiring support with wellbeing, emotional health, physical health, family matters, bereavement, finances, and housing issues.
Provide coaching, mentoring, and tailored interventions to remove barriers to learning

SEND/ALN Coordination

Identify support needs and develop learning plans that can be implemented by the ALN Team.
Collaborate closely with the ALN team to review and implement support for learners with SEND.
Monitor progress, update support plans, and liaise with staff and families to ensure needs are met.

Safeguarding and Welfare

Serve as a key member of the safeguarding team, promoting the wellbeing of all young people.
Maintain confidential records, manage risk, and escalate safeguarding concerns to the DSL and external agencies when required.
Ensure low‑level concerns are accurately identified, supported and escalated appropriately.

Attendance & Intervention

Track learner attendance and punctuality, identifying patterns and concerns.
Develop intervention strategies and action plans in collaboration with learners, employers and families.

Communication & Relationship Management

Build strong relationships with parents/carers, employers, trainers, and external agencies, ensuring collaborative support for learners.

Administration & Reporting

Maintain detailed records using PICS and One File
Prepare reports for management, local authorities, and educational review processes (such as EHCP meetings).

Development of Support Initiatives

Contribute to the creation and delivery of pastoral programmes including anti‑bullying projects, mentoring schemes, and mental health initiatives.

General Duties

Uphold all organisational policies, including Health & Safety, Safeguarding, Equality & Diversity, Prevent Duty, and British Values.
Participate in staff development and meetings, maintain CPD, and undertake additional duties aligned with the role.

Additional Activities

Participate in staff development activities and maintain ICU and CPD in line with organisational policy and personal development plan.
Attend staff meetings
Such other relevant duties commensurate with the post as may be assigned by your Manager in agreement with you. Such agreement should not be unreasonably withheld.
Actively promote British Values, Equality and Diversity, PREVENT Duty and safeguarding.

Special Considerations

The role will require travel although this is kept to a minimum where possible.

Criminal Convictions

This organisation is committed to safeguarding and promoting the welfare of learners and expects all staff and volunteers to share this commitment. The amendments to the Exceptions Order 1975 (2013) provide that certain spent convictions and cautions are 'protected' and are not subject to disclosure to employers, and…

TRS Training Ltd

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Pastoral Officer