Homebased with frequent travel across the UK and to Serco sites – Wales (Cardiff) / West Midlands (West Bromwich, Birmingham, Coventry)
£45,000 per annum, dependant on experience plus company car and benefitsFull-time, permanent
Ready to make an impact?
At Serco, our ambition is to create a better future by addressing the needs of governments, authorities, communities, businesses, and citizens. This vision has driven us to build a best-in-class employment, skills, and training business, aligned with growing government commitments to employment, adult learning, and apprenticeships.
Employer engagement, skills, and training are key priorities for Serco in the UK, as we strive not only to be a leading provider but also to deliver renowned services and solutions that support our partners and training providers in achieving their goals.
Serco Employment Skills and Training (EST) offers a comprehensive, place-based employability and skills service that can be tailored to government departments, local areas, employers, and citizens.
As Strategic Account Manager you’ll focus on the management and growth of national high-volume accounts while leading a team of Account Managers to ensure effective employer relationships and performance outputs.
You’ll be entrusted to:
- Manage and develop a minimum of 2-3 key national accounts by building strong relationships with key stakeholder within each account, acting as a point of contact for all senior level queries.
- Develop strategies for targeting key sectors and organisations for apprenticeship and skills recruitment.
- Manage, motivate, and lead the team to achieve successful delivery of Key Performance Indicators and establish high quality employer relationships that yield outputs for Serco’s Employability and Skills division.
- Conduct regular performance reviews and provide development opportunities for account managers. Foster a culture of continuous improvement within the team.
- Track and report on key metrics, including employability, skills, and apprenticeships outputs in line with contractual requirements.
- Prepare reports for senior leaderships on all areas relating to employment, skills and training delivering.
- Build and maintain relationships with internal and external stakeholders and external bodies, including funding agencies, mayoral and combined authorities and key target organisations.
Does this sound like you?
You’ll be a great fit for this role if you have:
- Strong leadership experience at management level, with a track record of managing teams to meet ambitious targets.
- Proven experience in managing employment, skills, and training programmes, and building strong relationships with high-volume employer accounts.
- Excellent communication, negotiation, and presentation skills to engage and influence stakeholders effectively.
- In-depth understanding of the skills and employability sector, including current trends, challenges, and opportunities.
- Strong problem-solving and analytical skills, with a data-driven approach to performance monitoring and improvement.
- Experience in recruiting, onboarding, and developing account managers, as well as managing absence, disciplinaries, capability reviews, and grievances.
- Highly organised with excellent time management skills, and proficient in MS Word, Outlook, Excel, and PowerPoint.
- Qualified to NVQ Level 4 (or equivalent), with experience using data sources to drive performance excellence.
Discover all you need to keep growingHere you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.
Because this is a place for you Our people are integral to everything we do. That’s why our benefits are designed to put you first:
- Holidays: Up to 25 days plus bank holidays
- Training and development: A wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
- Health and wellbeing: 24/7 Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.
- Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
- ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period.
- Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
- Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.
A little bit about usAt Serco, we’re a fast-growing company, serving governments around the globe. Our work spans sectors a wide range of sectors including Justice, Immigration, Defence, Leisure, Healthcare, Transport, and Citizen Services. We’re committed to delivering, improving and redesigning public services for the benefit of everyone, guided by our values of Trust, Care, Innovation, and Pride.
Our inclusive recruitment process: We see people first and foremost for their performance and potential. We’re a proud holder of the Gold Inclusive Employer Standard and a Disability Confident Leader, championing fair access to employment and equal opportunities for all. As such we’ll make reasonable adjustments from interview through to employment.As part of the Disability Confident Scheme, disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.
Let's imapct a better future, together. Apply today.For help with your application, or to discuss your eligibility, please contact 0345 010 4000.

Proud member of the Disability Confident employer scheme

Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

Serco Limited

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